I just typed a long message and it disappeared. On nov 23 I went inside the Verizon store just for curiosity and the guy tells me about the $1k trade in, a $200.00 gift card for every new phone, and free iPhone with new line. We'll I left mobile of 16 yrs, got 2 new phones, 3 lines and quoted $161.00 monthly pymt but no gift cards. Since Nov I've been fighting for this and nothing. They just ' escalate my issue" they keep me on the phone for up to 3.5 hrs! And at e they just lie . All I got was their reficulous bills first $161.00 never happened. Then Billed $188.00 then $219.]0 now I'm at $235.00. That free phone, 3 yrs in order for it to be free. Hidden fees. Today someone replied just to show that they do respond. I replied at 3:430m. It's almost 7:00pm and still no response. I'm tired of Verizon I need " we need to do something, this is not okay. How can we get a hold of a supervisor or higher ranked person. This needs to stop. I'm paying too much and they need to stand by their word and give me my 2 gift cards that's a total of $400.00 whilich I'm entitled to, I purchased 3 phones!!! Someone out there?!
