I was on the phone with telesales for 3 hours. I verified 3 times, got through the whole process.... They said it was all done. Then the telesales agent said fraud flagged me... Okay, I sent the documents again. All my addresses match, from the ID, to my lease. They denied me and won't tell me why. Said I cannot get service with Verizon. Telesales said even if I go to the store, I still won't be able to get it. I called again to get clarification... Fraud put me on hold for 30 minutes and never came back. What do I do? Verizon has the best deals right now and no one will help me.
Hello. We are truly sorry to learn that you are experiencing issues to validate your information. Please contact our orders department, they will be able to further assist you.
Telephone: 1-866-338-7390 Hours of operationMon-Fri 7:00AM - 10:00PM ET, Sat 8:00AM - 8:00PM ET
~Maria
I called the fraud department and they told me they can’t disclose the reason for fraudulent denial. I’ve uploaded every document they’ve asked for. It is me. What other documents can i upload.
We understand the importance of getting the assistance needed as soon as possible. As much as we'd love to help, our department have access to active accounts only. Please contact our orders department, they are ready to continue assisting you.
How can they assist me if I can’t get an account due to fraud?
