We were in the Caribbean and did not want Verizon's Travel Pass assistance/charge with calls as going to use the wifi from the resort exclusively (and we never made a call off the resort). What we didn't know what that Verizon automatically assumes you want to pay the $10 per day for their international services whether you authorize it or not when you land in the next country and turn on your phone from airplane mode - so we were charged $80 for a service we did not authorize or request. I contacted billing customer service who gave us $10 credit for one day of the charges on one bill, but then another $70 appeared on the next month's bill - which again, we didn't authorize or use. We only made calls/texts when we were on the resort's property but found that Verizon jumped into our phones while on the resort interrupting the wifi and charged the calls anyway (again on a service we didn't authorize). The very nice customer service rep Gavin tried very hard to get us credit for the 2nd charge of $70 but told us the floor manager would only give us $30 as it was half our fault for not knowing how to NOT use the "Travel Pass" service - uh really? Not authorizing or requesting a charge for a service you don't want does not seem to be our fault. I want the remaining $40 credited but can't get through to anyone at Verizon that can get past the floor manager (Gavin/customer service did say he would escalate our complaint and have someone call us but not sure if that was just to placate us for a while - time will tell if we actually do get a call back). Otherwise, I'm very satisfied with Verizon's service and system - getting charged for something we didn't authorize is just plain wrong.
