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Trouble after update

I recently have been having an issue with the 8800. Never moved location but all this month it has been “searching” for signal … in an attempt to diagnose we change one variable at time … we have discovered that as soon as the “fully charge” lighted message comes on we lose internet! It then requires us to unplug the charging cord before it can find internet again. Also connected us that we recall having an update about 30 days ago… hmmmmm? What’s up ?

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Verizon_Support

Happy Monday! Being on top of your service is crucial, especially if you are encountering signal issues. Verizon is here to help.

What recent changes have you made? Aside from the signal search, any other problems? What is the zip code of the problem location?

~Gilbert

Daveden1

Still doing the dropping at 10:40 est last night…33852

SynthpopAddict

Hi, if you're leaving your Jetpack 8800 plugged in constantly (?) - it's possible that the battery became overcharged and that's messing with the device. It's the same reason why some phones have a feature to prevent the battery from being charged over 85% because regularly overcharging the battery actually ruins it.

Daveden1

Thank you for the response. I still believe it’s a result of the update because the device is in the same position same place same charging cord, and same charging process that it has been in for two years. Only after the update did this start to manifest itself. It has never overheated in the two years and it’s not overheating now either . We first thought it was usage and so we’ve upped the gigabytes twice and cannot return to our previous cost structure. We are to a point where we’re considering dropping the entire services and phones since Verizon will not allow us to return to the same cross structure and previous updates. Anyway, again thank you for caring to respond, it’s more than Verizon has done.

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