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Returns

So apparently when you return something you will always fall out of their 30 day return policy due to the fact your return sits at the dock waiting to be processed. It’s like they are waiting for funding before they can start processing what has been waiting on pallets to be processed. What a joke. Don’t even try to get help by AI or phone they just give you the run around. Please process my return so I can switch carriers thx So buy your thing in store so you can get instant processing

Comments

Verizon_Support

We're sorry to read about the issue with your return. When did you return the device? ~Peter

Illmatic80

Within the time frame allotted. The ticket has been open and pending. Agent said 3-5 days to see refund credited back to account but still waiting as expected. Never had this bad of an experience returning something online until Verizon.

Verizon_Support

Thank you for the details Illmatic80. Do you have the return tracking number confirming that we received the returned package? On returns, it can take longer than 3-5 business days, and we apologize for this.

~Ivone

Illmatic80

I gave this information to three different reps that escalated the ticket request. Response has been; that I would see credit back to account with 3-5 business days which sound scripted right? Tracking number just lets you know that it’s sitting on your dock with no urgency to process the return. I highly suggest anyone reading this that planning on purchasing anything online to do it in store instead better service by a hair. It’s a total joke to have to go through this horrendous process. Ticket is closed and says resolved, but credits aren’t there. So obviously it’s only resolved on their end to save someone’s poor performance. No response on the reason it’s closed and how it was resolved. So now I have to start the stupid process over.

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