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Failure to apply trade in correctly and now back charges!!!!

Firephoenix13 · 2024-05-02T16:27:34+00:00

* I am livid. This is twice in two years that Verizon has failed to correctly apply trade in promotions and I’m losing my time to correct. I purchased two phones online when I was ready to upgrade with the current promo on March 24 2024. I was sent the two apple iPhone 15 pro max and took the old phones to our local store.…

Firephoenix13

I am livid. This is twice in two years that Verizon has failed to correctly apply trade in promotions and I’m losing my time to correct. I purchased two phones online when I was ready to upgrade with the current promo on March 24 2024. I was sent the two apple iPhone 15 pro max and took the old phones to our local store. I received the email that they had been received and assessment was done. Now a month later I am being charged over $800 for the new phones although I have given evidence of the trade in being completed. (Never mind the fact that the promo I accepted online was reduced for some plan issue not specified at time of purchase). I should not have to go through these hoops every time I purchase a device from your company. I need to be contacted immediately as your on phone customer service is completely inept.

Comments

Verizon_Support

Hello Firephoenix, we're terribly sorry for the issues you're having with the trade in. We want to help out, we will be sending you a private message to further asssist.

~Ivone

Firephoenix13

You phone customer service has kept me on the phone for over 45 min with no resolution

Verizon_Support

We would love to take a closer look at your situation. In order to do this, we would need to access your account. Would this be okay with you?

~Ivone

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