Hello Firephoenix, we're terribly sorry for the issues you're having with the trade in. We want to help out, we will be sending you a private message to further asssist.
~Ivone
You phone customer service has kept me on the phone for over 45 min with no resolution
We would love to take a closer look at your situation. In order to do this, we would need to access your account. Would this be okay with you?
