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Did not receive trade in credit

I purchased a new phone on my plan, and we were to receive a $400 bill credit over 36 months. I have confirmation from the tracking number that Verizon received my trade on February 14, and as of today almost 3 months later the credit has not shown up on my account. I have called customer service and have spent hours on the phone over 3 different calls, each time the rep saying the problem was solved, but it never is.

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Verizon_Support

We know how important it is to make sure you don't miss out on this great promotion, we'll be glad to help out. In this case, promotions can take 2-3 billing cycles to be applied to your account. If it has been more than that timeframe, let us know, and we'll be glad to further look into this.

~Freddy

bovineyard2

Not true. I purchased another phone with an offered credit about a week before, and the credit appeared for that line on the very next billing.

Verizon_Support

If you have any questions we can take a look at your account, to check the status of the promotion. We will be sending you a private message to continue.

~Freddy

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