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Blacklist EMEI

I trade in for a iPhone 13 and been using it more than 2 year now. After travel over sea for 1 month, I came back and found out my phone has not been working properly, I can't call, receive or message without internet connection. I tried to set up a new phone number line and found out my phone is being blacklisted please help.

Comments

Verizon_Support

We're sorry to read about the issue with the device and we're here to help. What troubleshooting have you done to try to fix the issue? ~Peter

PTlenk

I tried make a new number line but they said my phone is being reported as missing/stolen at verizon, I ask them if they can remove that but they say they can't. So I ask for apple customer support, they run a full diagnostic on my phone and don't found any such thing about my phone being report missing or stolen. I also tried reset the phone or reinstall the sim.

Verizon_Support

Thank you so much for the information, PTlenk. To clarify, where was the device purchased? You mentioned you tried to make a new line. To confirm is your Verizon account, prepaid or postpaid?

~Izzy

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