Orbic hotspot has slash through 5G

Question

Our orbic 5G hotspot worked fine for a while, although on occasions I'd  have to reboot it.  It now (last at least 2 weeks) has a slash through the 5G and won't connect to the internet even though I have 5 bars.   I've restarted it several times even taking the battery out for several minutes, it still has the slash.  It connects to the PC just fine.  Help!  I've seen other posts and you seem to need zip code ours is 49404.  I'm also interested in the whole house internet you've been advertising on TV.  Any chance it would work better/at all.

Thanks Ross

Verizon_Support · Accepted Answer

Happy Saturday! Being on top of your Orbic hotspot is vital, especially if you are encountering tech issues. Our goal is to offer the support you need.

Let's gather more info. What recent changes have you made? Do you have other mobile devices with similar problems? Aside from the "slash" issue, any other dilemmas?

Thanks for your interest in our Verizon Home Internet. You can check if it's available in your area through our official site: https://www.verizon.com/home/internet/5g/.

~Gilbert