Intermittent SOS signals

Hi, my wife and I recently switched to Verizon and it’s been an absolute nightmare. We live in west knoxville TN, since the switch our internet and phones are literally useless at home. With it constantly losing signal and randomly going into SOS mode every 5-10 minutes along with the internet at the same time. We’ve been to our retail store to express the least than satisfactory service we’ve had and they’ve given us a new router and it still is having issues. We believe we have the highest tier internet and cellphone plan. Our area should not have any issues with coverage etc as att didn’t have this issue for me.

how can I fix this loss of signal we are experiencing?? It seems to only do this at our house.

Accepted answers

SynthpopAddict

Dead zones can occur anywhere, sadly. Different carriers don't all use the same towers for their equipment, so the reason why Blue Logo Place works while Verizon doesn't for you could be one or more of these reasons:

1) Verizon's towers are too far away from you

2) The antennae on the Verizon towers aren't quite at the right angle for you to pick up signal from your home

3) There is something interfering with the Verizon signal where it is being absorbed before reaching you (every carrier has their own unique radio frequencies , so depending on what the interference is, one carrier's spectrum can be unaffected while another's is wiped out)

Since both your internet cube (which runs off the cell phone towers too) and your phone are losing signal, it isn't your devices. The signal strength is simply too low - when your phone has service, run a field test on it to see what the actual signal strength is in the neighborhoods where you can get service - I'm willing to bet you're getting somewhere around -115 to -120 dBm or worse, which would completely explain your service problems. Other than switching back to Blue Logo Place, the only other things you could try are to buy a network extender from Verizon, or invest in a 3rd party cell phone signal booster system to improve the signal in your home.

All comments

Verizon_Support

Hello, Cscialdone. Ensuring you have the best in service is our goal! Help is here. Please tell us more. What do you experience with your cellular service upon leaving your home? Does the signal work then? Does SOS show up only while at home? If yes, how far from your home must you go before you see a positive change in service?

-Natasha

Cscialdone

It’s better once we leave our home but I will still occasionally (not nearly as much at home) lose service, then default immediately to SOS mode then take 2-3 minutes for 5G to kick back in. I’m not in a rural area, I’m in the heart of west Knoxville where there theoretically should be 0 issues with coverage.

Verizon_Support

We appreciate the additional details. To clarify, what devices are you having issues with? What is your ZIP code?

~Freddy

SynthpopAddict

1) Verizon's towers are too far away from you

2) The antennae on the Verizon towers aren't quite at the right angle for you to pick up signal from your home

nikiruns

Pretty please stop posting placating responses or telling us to reboot our phones. This is still happening all over the nation. why pay for phone coverage when only wifi can be used?

53036 53029 53023 53018

here are some zip codes that are very populated cities and I am stuck without Verizon coverage more often than not. I’ve switched esims. I even bought a new updated phone - still happening.

Had verizon for over 10 years. This only started last year-2023.

Can you just let us all know why its happening and expected time to change back to the phenomenon coverage we had all relied on for many years

Husbands Tmobile working great

Verizon_Support

nikiruns, we understand how concerning it is to have service issues, especially if the concerns are more recent. There are a number of things that can impact service within an area, when there may not have been an issue previously. New building structures and terrain can both impact signal. Additionally, the location of a tower in comparison to your location can also impact coverage. Is this happening everywhere in the zip codes provided or only in certain locations or indoor? Wi-Fi calling as you shared is a great option to enhance service in locations where coverage may not be optimal. We would be glad to assist with additional troubleshooting if you would like to move forward with that step as well.

-Andi