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Trade in

We traded in 2 cell phones and never received the appropriate credit for 2 lines. I think each trade in was for 800. We are paying top dollar and only received 100 per phone. Also I was offered a free line for upgrading and never received that. Way to go verizon

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Verizon_Support

Hi Carlos827, we understand the importance of receiving all the promotions you qualify for. We would like to work with you in your account to see what's going on. To keep your information secure, we'll be sending a Private Message.

-Melissa

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