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Won't update: Update failed or incomplete Code:410?

My wife's Fascinate has this, "Update failed or incomplete Code:410" in the phone's status. When checking for an update it says none is available. I've rebooted and pulled the batter to no avail.

@ symbols in the end of text message.

Is there a way to resolve this?

Comments

nickjr

Try a factory reset

unknown

Nickjr actually had the correct response when he mentioned to do the factory reset. Something in the phone is preventing the software update from going through. Please follow these steps:

Here's the Link

Preferred method

From a home screen, select Applications.
Select Settings.
Select Privacy.
Select Factory data reset.
Select Reset phone.
If presented, enter the current passcode or draw the unlock pattern.
Select Erase everything.

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Alternate method

Press and hold the Power button.
If the device is non-responsive, remove then replace the battery. Refer to Battery Inserting / Removing for additional assistance.
Select Power off.
Press and hold the Volume Up / Down keys and the Power button simultaneuously. When the Samsung logo appears, release only the Power button.
From the Recovery screen, press the Volume down key to select wipe data / factory reset.
Select Home.
Select Volume Up to continue.
Allow the factory reset process to complete (approximately 1 minute).
Ensure reboot system now is selected.
Select Home.

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