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Service issues since the weekend

We haven't had 5G or 4G since Saturday! My phone keeps dropping calls and I have to send texts sometimes 3X to get them through! I use this as my work phone so all the while it's down is costing me money.
I have been with Verizon for over 2 decades but am seriously considering a switch.

Comments

Verizon_Support

Oh, no! Let's get your service up and running. Please tell us, is this impacting multiple devices? Does this happen while being indoors or outdoors? ~Geo

ejl123

same thing happening to me. indoors and outdoors

Rogsa

I didn’t notice the 5 g missing but now I do. 99% of my outgoing calls fail the first 2 tries then on the 3rd they go. Everyone who calls me goes straight to my voicemail. Indoors our outdoors. My daughter who has her phone on my plan experiences it and friends that have AT&T also have the same issue getting through to me. And I just got word that someone has been texting me this morning but I got nothing.

ceo08

happens indoors - happens outdoors. In Winchester and in Lexington. On my phone and on my husband's phone. Calls drop. Calls cant come through. Have to be on wireless to get anything to work.

Verizon_Support

@ceo08
wrote: happens indoors - happens outdoors. In Winchester and in Lexington. On my phone and on my husband's phon e. Calls drop. Calls cant come through. Have to be on wireless to get anything to work

Sorry you've been experince that trouble, though glad that making use of Wi-FI is helping out. Can you confirm what state you're having those issues in? That way I can check on things, and see if there's anything currently wrong in the area.

-John

ceo08

The state is Kentucky

Verizon_Support

Thank you for the clarification, at this time there are no reported outages. Have the phones been restarted since this began?

-Melissa

ceo08

We live in Kentucky and I have restarted my phone at least five times

Sunny143

My wifi has been horrible at my house for several weeks . I have done everything possible to try to fix. Other members in the family in same house do not have Verizon for mobile provider and theirs are fine .

Verizon_Support

Thank you for these details. At this moment, we would like to access your account for more information. We sent a Private Message to further asisst. ~Geo

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