Phone not working

My iPhone 15 pro max’s service randomly stopped working. I was traveling home, received a phone call, answered it through car play and it dropped the call immediately.

Then went to sos mode and won’t come out of it.

randomly got full bars 5g then dropped then came back and dropped around 10 times.

my wife who is on same carrier right next to me seems to have a fine connection.

it has been like this for a few hours. Please help.

Accepted answers

Verizon_Support

Hello, Prettyxxpoison. Having service is a must. Help is here. We did experience an outage during that time. Just to confirm, are you still experiencing issues with your devices?

-Natasha

All comments

Bk47

I have also hard reset, rebooted, turned off service and on, airplane mode SEVERAL times. This isn’t ok.

DogDazed

I am having this same problem with myApple 15 pro max as of this afternoon. I cannot receive or make phone calls.

jbwithro

Seems to be working again for me

Prettyxxpoison

Same here! My boyfriend is on the same plan, different phone and his is working fine. I can’t make calls at all, even on WiFi. I have a 15 Pro. Restarted it many times also. Help!

Verizon_Support

I'm sorry you are having these difficulties. We can look into this with you, BK47. What zip code are you in? What troubleshooting have you tried?-Joe

DogDazed

Try turning off airplane mode and then turning it back on. That worked for me after a Google search.

cxpetty

All 6 of my iPhone 15 have been down for a day still.

Verizon_Support

We're sorry to read that you're still having issues with your service. What service ( calls, texts, data) are being affected? ~Peter

SynthpopAddict

Has anyone contacted Apple Support directly about the problems? Based upon the comment from someone saying a different model phone on the same Verizon plan in the same location works but iPhones aren't...

Verizon_Support

Bk47, my apologies to hear of your experience as we did experience an outage. I see it has been a few days since this posted. Are you still experiencing issues with your device?

-Natasha

Verizon_Support

Hello, Prettyxxpoison. Having service is a must. Help is here. We did experience an outage during that time. Just to confirm, are you still experiencing issues with your devices?

-Natasha