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65" Amazon tv promo not being honored

In late April I signed up for service under the free 65in Amazon tv. I was very clear with the rep and they even sent an itemized list back. Now after the 30 days I never recieved and email, and after contacting customer service they tell me someone applied the promo wrong or applied the wrong promo. Every rep I spoke to had to be filled in again and again with the promise of expedited escalation. Now today they again tell me they'll expedite and escalation but it will take 5-7 days and another 4-6 weeks to fullfill the promotion! I'm pretty sure paying for services not rendered is false advertising and I should file a complaint with a consumer protection agency

Comments

lmsquaww

Hi I am having the exact same issues, did you ever get the email? I am waiting for my case to be escalated to , still no email. This is false advertising! Looks like I will have to turn them in to bbb and Attorny general over a tv promo that they do not honor.

Verizon_Support

Oh, no! The last thing we want is for you to have a negative impression of Verizon. We are here to help.

Here is the Amazon Tv Promo FAQs page: https://www.verizon.com/support/amazon-tv-65-faqs.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

mliz2flores

Can you tell me if they resolved this issue?? I am currently going through the same issue and all I get are false promises from Verizon. BBB is my next step

Verizon_Support

We do want to work with you mliz2flores to make sure you receive the eligible promotional offer! We will need details from the account to find out what could be going on and the next steps. Please reply to the following private message to move forward.

-Deb

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