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How do I get someone to respond on Fios FireStick app not working ticket?

Very frustrated. I have the Fios Home app on the FireStick working with live TV, but I’m not able to watch my DVR content. I can watch DVR content on the IOS mobile app and when I first started the FireStick app it also worked. Now, it just gives me an error. I have had an open ticket for a month now with no response after the first week. I have called Fios support multiple times who said they would call me back and I have heard nothing. How do I get someone to respond??? I would advise to any body that wants to use the Fios Home app on FireStick to be very aware of Verizon’s lack of support on this app!!! Can someone please help so maybe I can change my opinion!!!

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clem21

@Bripear1
wrote:
Very frustrated. I have the Fios Home app on the FireStick working with live TV, but I’m not able to watch my DVR content. I can watch DVR content on the IOS mobile app and when I first started the FireStick app it also worked. Now, it just gives me an error. I have had an open ticket for a month now with no response after the first week. I have called Fios support multiple times who said they would call me back and I have heard nothing. How do I get someone to respond??? I would advise to any body that wants to use the Fios Home app on FireStick to be very aware of Verizon’s lack of support on this app!!! Can someone please help so maybe I can change my opinion!!!

Did you try deleting , clearing the cache, and re-installing the app on the Firestick? I have also seen issues with the Firestick using the 5Ghz WiFi channel vs the 2.4Ghz channel. Is the firmware on the Firestick the latest version?

Bripear1

Thank you for the reply. Unfortunately, I have try all your suggestions and it still says, “Want to watch DVR content? To see your upgrade options, visit Verizon.com/myverizon.” However, I have the right plan which allows for streaming devices according to the Verizon reps. Still no one responding even though I have called numerous times. Any more help would be appreciated. Would be nice if Verizon would follow through with he ticket.

clem21

@Bripear1
wrote:
Thank you for the reply. Unfortunately, I have try all your suggestions and it still says, “Want to watch DVR content? To see your upgrade options, visit Verizon.com/myverizon.” However, I have the right plan which allows for streaming devices according to the Verizon reps. Still no one responding even though I have called numerous times. Any more help would be appreciated. Would be nice if Verizon would follow through with he ticket.

Try opening a ticket here:

Verizon Direct forum | DSLReports, ISP Information

Or connecting with Verizon support on "X"

VZ_jenn

Hi Bripear1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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