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65” Amazon Fire TV arrived damaged

Someone please help me.

I signed up for the promo that was add a line and buy a iPhone 15, get a free 65” Amazon TV.
Yesterday it was delivered. I work from home so I was here and the UPS driver left it right in my living room. I was so excited for our new tv.
Then this morning I open the tv get it out the box and set up and plug it in and the screen is completely busted. I was so disappointed.
I have contacted Amazon three separate times today to no avail. They offered that I could return it for 0.00 dollars and I cannot replace it because it was purchased with the promotional credit. Basically that I am out of luck. I have contacted Verizon also and been transferred multiple times and basically got no solution besides wait 5 days for someone to reach out.

please someone help. I feel so jipped bcuz I also had the option to just get a free iPhone 15 without the tv but I chose to pay monthly so I could have a new tv

Comments

Verizon_Support

Rmarshall229, we're so sorry to learn of your damaged delivery, and definitely understand how important this is to you. To best assist, we'll be sending a Private Message.

~Izzy

Rmarshall229

Okay I have not received a private message yet but I am watching for it. Thanks.

SynthpopAddict

If CS doesn't send you the PM for whatever reason, click or tap the envelope at the top right to go to your PM section and it works like email from there. Send your message to vzw_customer_support and they'll get back to you, although it may take a couple days since it is currently Saturday and they don't spend much time on the forums on Saturdays and are not here at all on Sundays.

Rmarshall229

No private message received as of yet. I have also private messaged you guys. Can someone get back to me please?

BosssLadyG

This just happened to me as well. The TVs screen was completely busted and honestly that’s why I switched to VZW. Now I’m feeling like this happens often and nothing happens. I just started return process with Amazon. They said they could not replace it.

Vsm1978

This also happened to me!!!!! This is sort of the reason I even swapped to Verizon!!! Does Amazon just send your customers the damaged junk they have? I also need to be contacted!!!!

Bigb4

Same thing happened to me, tv was delivered monday and I opened it Tuesday and to my surprise the tv was cracked. Very disappointed, ill have to send it back and i dont even know if the promo code will work.

Verizon_Support

Bigb4, so sorry to hear of this as I know that was very disappointing. Please be sure to contact Amazon directly for assistance.

-Natasha

Rmarshall229

Do not just send it back. They will advise it is zero dollars refund. I did finally get my tv replaced through Amazon but I had to go through like 15 different agents. Request to speak to someone in the warranty department. Good luck.

Qua_duce

Go to devices and talk to a representative even though it gets shipped through Amazon Verizon is the seller they will ask for you to go live with them to see the tv the packaging and all i went live showed them how damaged the tv was without taking the tv fully out the box once you show them the representative will put you on hold for a few minutes talk to who ever they talk to then come back with a damaged ticket number and a shipping date . Hopefully this helps someone

Qua_duce

Do not send the tv back to Amazon they will not give you full refund call Verizon and ship it back to Verizon

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