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Is Verizon No Longer Allowing Service Transfers?

skolts

Since last week, I've been trying to transfer my existing Verizon phone number to my new Visible (owned by Verizon) account--WITHOUT SUCCESS. The many Verizon reps I've interacted with (both by phone and online chat) have not provided a solution, or even usable information about WHY the issue is occurring.

Here's the process I've followed multiple times so far:

1) Request a Transfer PIN from Verizon
2) Receive Transfer PIN via email
3) Enter my Verizon account number and PIN using the transfer portal on the Visible app
4) Receive an error message about how the account number or PIN is incorrect
5) Contact Visible to let them know the numbers I provided are correct--verified multiple times by both Verizon reps and my email
6) Told by Visible reps to contact Verizon to verify I'm using the correct account number
7) Contact Verizon to ask HOW I'm supposed to enter the account number
(like "should I include the extra 5 digits at the end of the number or not?")
8 ) Verizon rep tells me they can't share any info because I'm not an owner on the account
9) Go back to Step 1 and repeat the process indefinitely...

Also, after multiple attempts submitting the service transfer, I get blocked from trying again for 24 hours.

Has anyone run into an issue like this before?

What could I possibly be doing wrong? I've tried entering the FULL account number (in this format: XXXXXXXXXX-XXXXX), just the first 10 digits (XXXXXXXXXX), and without the dash between the two numbers (XXXXXXXXXXXXXXX)... all without success. The Verizon reps won't tell me much and aren't willing to take the time to figure out the block.

Accepted answers

SynthpopAddict

You said you're not an account owner, which makes me think whomever it is who has charge of your number needs to have your number de-linked from their account, or maybe they are the ones who need to authorize your port out to Visible? The only other thing I can think of is if you have some kind of balance on your phone or outstanding bills which need to be paid.

Don't know who you were speaking with at Verizon, but this is the number for the Porting Department: 888-844-7095.

All comments

SynthpopAddict

Don't know who you were speaking with at Verizon, but this is the number for the Porting Department: 888-844-7095.

skolts

Thanks for your response. I'll check to see if there's an outstanding balance (I don't think there is). I know that owners do have to approve transfers out of the account, and the owner of my existing family account has approved my transfer twice now.

Your mention of the Porting Department brings up another interesting point. One of the porting reps told me it's not technically a service transfer since it's to a provider owned by verizon. It's actually a "migration", which should be handled by customer service. Of course, customer service won't do anything to unblock my migration, nor will they give me any indication why it's being blocked. Another brick wall unfortunately.

Verizon_Support

We are sorry to read that you've had this experience with your transfer. In this case, if you are having issues, you would need to have the account owner, or have the account owner add you as an account manager in order to be able to better assist you. Let us know if you have other questions.

~Freddy

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