Verizon Call Filter

Recently my call filter app want let me use it. I do know there is a recent update and now I am stuck getting a splash screen saying "You're not connected to the Verizon network."

so if anyone has an idea of how to get my paid service working again I would appreciate it cause these telemarketers etc. are on there hustle. I have tried restarting the phone, resetting network settings and uninstalling and reinstalling as well.

Accepted answers

Verizon_Support

AJ102, we want to make sure you're able to use your Call Filter without any issues. Based on recent comments, it sounds like being on iOS Beta can be a common reason for this issue? Are you part of the Apple Beta Software Program? If so, please try downgrading to the approved latest software. Here's how you can do so: https://support.apple.com/en-us/108763

~Jesse

All comments

Verizon_Support

Let's figure out what's going on with your app. It definitely sounds like you've tried some troubleshooting already which is great! Just to be sure, are you having any problems with any other apps or your calls, data, or texts?

You can find some more troubleshooting that will help here as well: https://www.verizon.com/support/devices/#mobile Just select your device, click troubleshooting, and select an issue. I recommend "Application hands or freezes".

~Jesse

DarkSorrw

Same issue with mine as well.

Wtruitt1

I’m having same issue. Physical sim. Could this be related to IOS 18 (I’m a beta user)?

Verizon_Support

DarkSorrw, sorry to hear that you're also having problems with your Call Filter. What troubleshooting have you been able to try so far?

~Jesse

Verizon_Support

We know the importance of having reliable service, especially when it comes to your features. Verizon is here to help.

When did the problem start? What recent changes have you made? Who else is experiencing this problem? Aside from the Call Filter, any other issues?

~Gilbert

Kinguzoma

I am a beta user also but i was getting this message before ios 18. Not at first though

Verizon_Support

Hello Kinguzoma. We would love to help. What software version are you on? What issues are you running into?-Joe

Wtruitt1

I started having issue about 3 weeks ago. I am an IOS beta user and have recently updated to IOS 18. No other issues

Verizon_Support

Thanks for the update. We want to make sure we find a resolution.

For more Verizon Call Filter info, check out our FAQs: https://www.verizon.com/support/call-filter-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

ssantinelli

Will not worn with iOS 18 and not supported by Verizon till 18 is released…

Jpyarger

Same issue ever since installing IOS 18 beta

fireguynate

Same issue. Cannot use call filter app after updating to iOS 18 beta. Says I’m not connected to Verizon network even though I am. Reboots and reinstalling app do not help. Obviously iOS 18 must change the way the phone identifies cellular network to apps.

Verizon_Support

Happy Tuesday! Dealing with service issues can be frustrating, especially if you are encountering application issues. Verizon is here to help.

For more Verizon Call Filter info, check out our FAQs: https://www.verizon.com/support/call-filter-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Vzw9999

It doesn’t work with 18 beta 2 or 3. However I looked on the developer software documentation and the token sent by the carrier to indicate you are on the network has not changed, Verizon is just not sending it yet.

iamtmo

Def an iOS 18 beta issue I can’t see any other issue.

AJ102

Same Issue - Please help

Verizon_Support

~Jesse

Bernfrin4646

I am having the same issue. Have spent several hours in a chat with Verizon but a solution was never provided. I am an iOS 18 beta tester. Of all of the apps that I have on my iPhone 12 Pro Max (and I do have quite a lot) Verizon’s Call Filter is the only app that I have encountered issues with. That being the case, Verizon’s developers need to provide a solution, and not be telling customers that they need to downgrade.

twh0814

Instead of telling tech-driven customers to downground their software… why won’t a tech-driven company make updating the app / service more of a priority. I’m not downgrading my OS, I’d rather cancel Call Filter. Barely worth it as it is.

twh0814

Agreed. I’ll remove the feature before rolling back my OS.

twh0814

Is there still no fix for this?

Verizon_Support

Hello, twh0814. Help is here. Which version of the feature do you have meaning, do you have the free trial or the version that has a monthly cost associated with it? What is your zip code and the make/model of your phone?

-Natasha

Nope2020

IOS 18 is now public.
Call Filter still not working.
Any idea when a fix / update will be available?

Vzw9999

Not very good answers. It doesn’t work according to Verizon policy since they don’t support the beta 18. There is nothing different in the Apple software how it recognizes the carrier. The good thing is that it will work after the official release, the bad thing are the canned responses from Verizon that don’t admit why they took this position which although understandable, puts people in the dark as to why a feature has been turned off.

Vzw9999

It’s not broken. When 18 is officially released it will work.

Vzw9999

It now works with IOS beta 18