Not receiving texts

petallrose

I can not receive text messages from one of my contacts. I have tried powering the phone down, taking out the battery, everything I can think of. I was able to get messages from them like 2 weeks ago but now nothing. The person receives my messages but when they reply or try to send me messages I never get them.

Ann154

Couple of things to check.

Dial *228, option 1 to reprogram your phone to the Verizon network. No data will be lost.

Have that person you are having trouble with verify that your phone number is saved on their phone with the full ten digit mobile number xxx-xxx-xxxx format. They may need to delete the contact, reboot the phone and then add the information back into the phone.

You can also check with Verizon customer service and see if you had set up a block on your phone number to prevent you from receiving messages from this person.

Also since you mention it is from this one contact and no one else, the odds are the problem resides on their phone more than yours