$200 VZ gift card ordered from Verizon.com not working.

Earlier this month I ordered a $200 Verizon gift card from Verizon.com ( https://www.verizon.com/products/gift-cards/ ). I received this card but have been unable to make a payment with in on my FIOS or Wireless account. Getting the error "The Gift Card Number or the PIN used is invalid" on the gift cards check balance page ( https://www.verizon.com/sales/nextgen/giftcardbalance.html ) I have entered the card # and pin dozens of times, so I am confident I am putting the numbers in correctly. It seems that I was sent a bad card. Can someone help get this card working for me?

Accepted answers

VZ_jenn

Hi timarroll4,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

VZ_jenn

Hi ANKIT25,

As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you. Thank you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

All comments

timarroll4

when trying to submit a payment.. the error message is " You have entered an inactive gift card number. Please try again"

VZ_jenn

Hi timarroll4,

ANKIT25

Facing similar issue. Was it resolved for you?

VZ_jenn

Hi ANKIT25,

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

VZ_jenn

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic. Thank you!