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Face ID App Access is GONE!!!?!?

Is it just me, or did the option to utilize Face ID for access to the MVA just disappear two updates ago??? The option to turn it on is nowhere in the app profile or settings and it’s definitely no longer in the Face ID settings within my iPhone, so I’m a bit annoyed and perplexed. I now have to re-enter my credentials every single time I open the app and this is unacceptable. They just updated their interface and colors and it’s still nowhere to be found.

Comments

Verizon_Support

Hi Jcoop269, I can't remember passwords these days to save my life, so I get the benefits of Face ID, fortunately this option is still very much alive and well for our app. Please make sure you have the latest OS update for your device and the app and then follow the steps here: https://www.verizon.com/support/knowledge-base-215923/

-Melissa

SynthpopAddict

Um...the OP said the problem started happening 2 updates ago, so their phone must surely be up to date?

jcoop269

I assure you it’s not there. If I could post pics, I’d show you the entire profile and settings page…Face ID or Touch ID are not an option anymore…they used to be but are no longer there. I have the latest and greatest, just updated a few hours ago to the new color scheme and all. iPhone 15 Pro Max.

Verizon_Support

No worries, jcoop269. We'll get this figured out. We actually have the same phone, and I just double-checked my own app and confirmed Face ID log in is still available. To confirm, what troubleshooting have you tried? Have you deleted and reinstalled the My Verizon app?

~Izzy

SynthpopAddict

@jcoop269
, I found this through a search engine:

https://pcglance.com/fix-face-id-not-working-on-iphone-after-ios-17-update/

rockster615

It's not you! Same issue on two phones. Utilized Chat "for a faster response" and got bounced from AI, to live agent who rendered all the usual troubleshooting fixes, which of course did not work; then, finally upgraded to a upper tier rep who once again had to be convinced that I had accomplished all the troubleshooting steps correctly on two phones. Referred to other department for troubleshooting. They'll get back to me.

I pay a lot of money to Verizon, but there applications and tech support are the worst. Keep it simple, keep it useful, and make sure it works! Rant over. I await a fix.

SynthpopAddict

Did you try the fixes in the article link I'd posted above? From what I've read in the forums, I doubt anyone is going to call you back. It sounds more like someone was passing the buck.

Verizon_Support

Hey there, rockster615, we know it's important to be able to use Face ID to access your My Verizon account. We appreciate you working with us and want to make sure you have a resolution to this issue. So we can better assist, we will be reaching out via Private Message.

-Lauren

Mayimbe04

I am a Verizon customer and I recently replaced my phone due to a physical issue with the insurance company, when I set up the app again I have not been able to use Face ID anymore I have to enter my password and a six number pin every time I open the app

Mayimbe04

I think Verizon should update this app to fix this, I've also tried it on my mom's iPhone and it doesn't work either

sakiv

Hello folks, same issue is here, after upgrading to new Verizon app, biometric authentication is gone. Somehow I feel it happened after I enabled “One Verizon ID”. Did you folks also enable it?

Verizon team needs to definitely fix the app. It’s really annoying to login again and again using password.

I am also using iPhone 15 Pro Max with latest iOS

Verizon_Support

Oh, no! Dealing with equipment issues can be frustrating, especially if the Face ID feature is not working. Verizon is here to help.

When did the problem start? Aside from the replacement, what other changes have been made? Aside from the Face ID, any other issues?

~Gilbert

Verizon_Support

Hello sakiv. We want you to be abl to your preferred authentication. It makes life so easy to use face id and other biometrics. Here is he guide t o assist with setup.

My Verizon app - Turn Touch or Face ID On / Off: https://www.verizon.com/support/knowledge-base-215923/

Let us know if your need additional assistance.

-Deb

bfcoate

The solution that keeps being presented does not work. The option to enable face id is gone - not there. It's a real pain to have to enter user name and password all the time. I have face id enabled in several other apps and it works great but I can't even enable the option in the my verizon app

Verizon_Support

@bfcoate
wrote: The solution that keeps being presented does not work. The option to enable face id is gone - not there.

We appreciate the additional information and we understand the convenience of utilizing Face ID. Can you share with us what options do show for you when using the steps shared in the link below? Is your My Verizon App on the most up to date version?

https://www.verizon.com/support/knowledge-base-215923/

-Andi

SynthpopAddict

Out of curiosity, has anyone tried the tips from the link I'd posted in page 1 of this thread?

Fergymcferguson

Chiming in here. Since Verizon has overhauled the app, there is no option to enable face id for me either. iPhone 14 Pro on latest iOS with latest version of Verizon's app installed. I also followed the instructions that were repeatedly given by the Verizon person and there is no option at all for Face ID under security or any of the security sub-menus. Really quite frustrating when logging into the website wants to send an in-app login verification to the your phone, then I have to manually log into the app and verify THAT login with 2fa via text, then the original login verification from the website on my computer disappears and I have to start the whole process over again.

I've even goin under settings > Verizon app to make sure that Face ID is available to the Verizon app, and it is.

Fix your garbage app please so I can stop spending 10 minutes trying to get logged in every time in need to manage my account.

Fergymcferguson

Thanks for trying to help, but this is not the problem. The problem is Verizon's app. Face ID is working fine for everything single other aspect of my phone, it's literally just the Verizon app not even showing the option to enable a biometric login.

bfcoate

Today's update has provided us with Face ID - thank you Verizon you have made my life easier.

jcoop269

Think all that they ever needed to do was prompt from the start rather than just assuming it worked for everyone from the profile and settings page. It may have very well been iOS 18 causing the issue but no one else lost it in their app so they must begin to plan better down the road for things like early betas.

Kwasi

I did. The issue is the app and not the phone or updated operating system

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