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Travel Pass and International Roaming Issues

Verizon is aware of an international third-party communications provider having issues with voice and data connections with U.S. based customers traveling overseas. They are actively working on fixing these issues.

We recommend using Wi-Fi when available. If you had previously activated Wi-Fi Calling back in the United States, that feature can be used as well in the meantime: https://www.verizon.com/support/wifi-calling-faqs/

We appreciate your patience and understanding, and thank you for using Community Forums to lift your feedback and experience.

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Nilsa_VZ

Some of our customers traveling out of the country might continue to experience issues with service. If issues persist, please follow our troubleshooting guide found here: https://www.verizon.com/support/devices/ Please make sure you find your device, click “Troubleshoot” and use the search bar to find the international option that best matches your symptoms. We’re sure troubleshooting will help resolve any lingering service concerns.

Nilsa_VZ

Verizon was aware of an international third-party communications provider having issues with voice and data connections with U.S. based customers traveling overseas at the end of June. The issues have been fixed and impacted customers have received notifications from Verizon.

If you have an issue like this while traveling, we recommend using Wi-Fi when available. If you had previously activated Wi-Fi Calling back in the United States, that feature can be used as well in the meantime: https://www.verizon.com/support/wifi-calling-faqs/.

We appreciate your patience and understanding, and thank you for using Community Forums to lift your feedback and experience.

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