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Trade in phone lost in transit

I am having the same issue as joelle1059, who left a detailed post. I called customer service at Verizon and chatted with them several times. They said to go to UPS in person and file a claim. UPS said that Verizon must file the claim because the package is registered as being from them. However, when I spoke with Verizon customer service, they said they could not file the claim.

UPS was able to tell me that the system says the phone is "in route" and currently sitting in a Jacksonville UPS center. I wish I could get some answers. I did everything the way I was supposed to and now I am having to pay for the full price of this expensive Samsung Note 24 Ultra.

Please help!

Comments

Verizon_Support

StarUSA, let's get to the bottom of your trade-in issue. We don't want a lost shipment to get in the way of your promotion, and we're going to do everything we can to help you. We're sending you a Private Note shortly.

~Jesse

cereascos

I have the same issue and it is still not resolver. Las customer service Representative said that I need to paid full price if I can’t provide tracking number.

Is there any higher level of support or how to submit a claim?

Verizon_Support

Hey cereascos, I understand you are having issues with an order. We would be more than happy to help. Send us a PM.

-Harry

Verizon_Support

Hey there, cereascos, worry to hear you're running into an issue with your shipment being lost in transit! So we can better assist, we will be reaching out via Private Message.

-Lauren

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