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Spotty Coverage Scottsdale AZ

Within the last 6 months or so, cell coverage in our office building has plummeted. There are about 8 of us with Verizon that, when taking calls, only hear every 5th word or so. Anyone else in our building with any other service has zero issues.

Even with full bars of 5G or LTE, the choppy calls issue persists. Any troubleshooting steps we can take? Its odd that it is every Verizon carrier in the building when none of the other cell carriers have any issues.

Comments

Verizon_Support

QuantumEnergy, let's make sure everything is OK with your device and then we'll start looking at the area. You can find some troubleshooting steps here: https://www.verizon.com/support/devices/#mobile Make sure you select your phone, click Troubleshooting and find the troubleshooting issue that best matches your situation.

Also, is this only happening inside or outside as well? Any recent changes to the area?

~Jesse

QuantumEnergy

Thanks for the reply Jesse. It affects 8 of us with a mix of iPhone/Android devices. It only happens inside the building, and it started up shortly after 5G started rolling out.

Verizon_Support

Thanks for those details. Is inside your work building the only place where you're running into an issue with service? Could there potentially have been any changes at work such as construction or IT changes/equipment?

-Lauren

QuantumEnergy

I am the manager of IT and we haven't made any networking changes (configuration or equipment). We tried using a Wilson Cell Amplifier which did not help at all. Additionally, there has been no new construction.

Our owner spoke with a Verizon technician, who mentioned that because we are directly between two towers, that could be causing some interference.

Verizon_Support

This information helps greatly. As a technician has already investigated the next step would be seeing what the building own has available for network extenders through us or a different third party. Both would require a local network to back off of.

-Melissa

QuantumEnergy

How do we get the ball rolling on these next steps? We've already tried a third-party booster to no avail.

QuantumEnergy

Is there someone I can speak to further about these options?

QuantumEnergy

Are there better support channels we can use to get assistance with these issues?

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