We have 5 lines with Verizon, 2 are paid off devices and 3 still have contracts. We want to upgrade the devices that are paid off using the device trade in for a (possibly) free iPhone 15, then switch the devices to different users on the account before activating the new phones.
I was just told by a chat agent that this isn't possible. That, is the devices are switched, that would void the promotion agreement. Seems strange, since we aren't canceling service or doing anything differently in our billing than what we would have if no one switched devices.
Is this really true? We've moved devices around before and I'm pretty sure they were devices that had current payment contracts on them.
