Hello! We have the Legacy Bundle and recently (2 weeks ago), when we sign in to HULU we have to choose a new plan. I have worked with a couple of agents without resolution. Although, the last agent was able to submit a ticket for me, but our chat chain froze and that was that. I read many posts from last year about this problem, but nothing recent or any different from recent attempts.
Bundle+ is active
Verizon sign-on email is the same as when we originally signed up.
An agent suggested cancelling Disney+ and subscribing again.
Now Disney Plus.com shows that "You're one step closer to streaming!" .....
NOW pick a HULU plan!
Signing in through our TV and we have to pick a plan. One agent told me to scan the QR code.... there isn't one!
I am beyond frustrated! If an agent sees this, my ticket # is *****. Please help.
