Contacts app is not working

My contacts have been working fine until today. I cannot create a new contact - the app just shuts down. This is an LGK51. Never had a problem before. I have tried shutting the phone and clearing cache and shutting down the phone. Still not working. Is this a Verizon issue?

Accepted answers

Forrest14

I had the same issue and found this. I disabled the Verizon Cloud (Cloud in apps manager) and then mine started working again.

All comments

SynthpopAddict

Time for a new phone. Apps crashing like this constantly are a sign your phone is on its last legs.

Verizon_Support

ALHaigler, we're sorry about your phones contacts app not working. First, we recommend troubleshooting here: https://www.verizon.com/digital/nsa/nos/ui/troubleshooting/acss/lg-k51#/ Select the "Application force closes" issue. If you're not able to fix the issue via Troubleshooting, and you've already attempted a Factory Data Reset as shown here: https://www.verizon.com/support/knowledge-base-231805/ You might want to look at purchasing a new device. You can find our deals here: https://www.verizon.com/deals/

~Jesse

alandlord

Nope. This is a VERIZON update designed to eliminate LG phones and force owners to upgrade.

alandlord

This is a Verizon update designed to wipe out Lg phones and force owners to pay to upgrade to new phones. This should be illegal.

alandlord

This is a Verizon coding update that infects ALL LG phones and wipes out the contacts app. You are thus forced to buy a new phone or use another inferior app. You CANNOT reset your phone as it will downlowd the update by default and destroy your contacts app again in minutes after you reset your phone. I have done this three times with three different LG V60's, same results.

SynthpopAddict

I have heard of software updates messing up phones before, but the bigger problem is that LG stopped making cell phones a few years ago and therefore any LG phones left are now unsupported. Mobile phones being miniature computers, anything can go wrong. In other cases where software updates bricked phones it was possible to get patches or replacement phones where updates were disabled, but with no more LG phones available you're out of luck if the phone becomes unusable.

Bbruere1

2 times for me. Forced obsolescence. Only Fold phone available is 2x what I paid for my LG V60. Insurance doesn't help, so I cancelled it to lower my bill so I can afford a Fold6. I am beyond angry with Verizon. Unfortunately, it's the best option in my area. I'd think 14 years staying with them should mean some financial good will should be given. Plus 2 weeks of diddling with Customer Service and 3 phones.

Forrest14

I had the same issue and found this. I disabled the Verizon Cloud (Cloud in apps manager) and then mine started working again.

Forrest14

I had the same issue and someone suggested that the Verizon Cloud app be disabled. It's listed under "cloud" in the apps manager. That fixed my issue.

carrie22

THANK YOU FORREST14!! I disabled Verizon Cloud and ability to create a new contact was restored!!!! This means so much to me, I stay with LGv60 phone because I run many businesses and group texts on my phone and I LOVE the message app that allows choice of group or individual message, allowing me to send group text with individual replies! my groups trust me because of this feature knowing they don't have to read all replies!!! No other phone that i look at has this feature! THANK YOU!!

TGums

I had the very same issue and the suggestions in this community that the Verizon Cloud app be disabled. It is listed under "CLOUD" under the apps manager in settings. And This has fixed my issues and my contact app is now working again. And to Verizon I have been a customer of yours for over 20 years and just because LG is no longer making phones and our phones are working completely fine does that mean that you put out an update that forces our stuff to stop working so we are forced to get a new phone when there is nothing wrong with ours what happened to customers are always right customers should always be satisfied and you should not make customers do something they do not want to do that is bad for business I am a professional nurse and this I find appalling and if you guys at Verizon don't start treating us customers better when there's nothing wrong with our phones and just because we pay them off and there's nothing wrong with our phones that you try to force us to upgrade and get new phones within one year of us paying off our phones is outrageous if this type of business continues with the customers at Verizon and with me being with you guys for over 20 years I will definitely have to think about taking my services elsewhere and you guys will never get another dime for me if this type of stuff continues I have spent so much money with you guys and it really really upsets me reading all of these comments in the community forums from your customers and you've done nothing to satisfy them or make them happy all you're doing is putting out updates that forces things on their phones like their apps to stop working and having to find workarounds to make them work again that is not good customer service I think you guys need to get in touch with an Institute that actually shows and teach businesses and managers and their employees what true customer service really is doing things to force somebody to do something that they don't want to do is wrong and shame on you I hope you fix this issue with your company and your employees and your people so you guys can have a better future because you know the word of mouth is stronger than any advertisement you put on the TV any advertisement that you put on any smartphones or computers word of mouth is very powerful and when the people pull together by the word of mouth we can actually destroy companies so I expect you guys to get your stuff together and be the good loyal company to your customers that I know you guys have had in the past and I know I can speak to this cuz I've been with you guys for over 20 years thank you very much and I hope you take this positive criticism to heart and change your ways or I'll be one more customer you lose.

Verizon_Support

@TGums
wrote: I had the very same issue and the suggestions in this community th at the Verizon Cloud app be disabled. ; It is listed under "CLOUD" under the apps manager in settings. And This has fixed my issues and my contact app is now working again. And to Verizon I have been a customer of yours for over 20 years and just because LG is no longer making phones and our phones are working completely

We are glad to learn that your issues have been addressed with the fix you shared. Additionally, we appreciate the feedback and insights that you have shared with us here. We will be lifting up your experience and insights to ensure a positive experience for our customers in the future.

-Andi