nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

STB unable to find network connection

mysticaldruid

My STB won't power off unless I manually disconnect it. It has been displaying "unable to find network connection" and will go no further when I try the online troubleshooting/reboot. This is a box I've had for years and I've done nothing to the cables.

When I go into the chat, I get a message that there is a problem with television and engineers are working on issue. Expected fix is usually the next day. I've been at this for a week and keep getting that same screen. Is it possible this is a failed connector on the box or a cable needed to be replaced? I only have the one STB but do have multiple drops in the house that are not connected. Suggestions on what to try?

Accepted answers

dexman

The STB is likely defective. My thought would be to reach out to Verizon Repair to have an agent conduct remote testing and, if necessary, ship a replacement (or replacements depending on the number of STBs onsite).

All comments

clem21

@mysticaldruid
wrote:
My STB won't power off unless I manually disconnect it. It has been displaying "unable to find network connection" and will go no further when I try the online troubleshooting/reboot. This is a box I've had for years and I've done nothing to the cables.
When I go into the chat, I get a message that there is a problem with television and engineers are working on issue. Expected fix is usually the next day. I've been at this for a week and keep getting that same screen. Is it possible this is a failed connector on the box or a cable needed to be replaced? I only have the one STB but do have multiple drops in the house that are not connected. Suggestions on what to try?

I'd check all the coax connections by disconnecting and re-connecting them. Then any that aren't used should be disconnected at the splitter and terminators added to close the open connections. Next unplug power to the router and the box for at least 3 minutes and reboot it. Then power the box back up. You could also have a bad splitter.

mysticaldruid

Unplugged power for about three hours. No splitters that I can find but who knows what's under the house. Plugged it back in and same thing. Thank God I can stream on my laptop but it would be nice to have my 55" TV working.

Everything was working fine until a week ago, then it is unable to connect to the network. I mean NOTHING changed.

dexman

Child Item