Hi,
I purchased a new phone about a week ago and was told over live chat that I was eligible for a $200 gift card promotion for purchasing when I did. I have yet to receive a promotion code in app, how do I go about redeeming?
Thanks
Thank you so much for all your help Joseph! You were extremely fast and by far one of the best customer service agents I've ever delt with!! My issue was solved in no time and without having to repeat my problem which is always nice! I will definitely be telling people about how streamlined help is on here as I believe it would've taken longer on the phone. I really appreciate it Joseph!! Keep making peoples days better!!!!
@Mofauxs wrote: Hi, I purchased a new phone about a week ago and was told over live chat that I was eligible for a $200 gift card promotion for purchasing when I did. I have yet to receive a promotion code in app, how do I go about redeeming?
Congratulations on your new phone! We certainly want to make sure that you receive all of your eligible promotional offers. So that we can better assist with the specific details of your promotion, did we share with you what type of gift card it was anticipated to be? Was this for a new account, upgrade or an added line on an existing account? Was the new phone the only purchase made or were there any other changes that might help us to narrow down the specific promotion details?
-Andi
It was not clarified what kind of gift card, I just assumed it would be a Verizon gift card. It was an upgrade on an existing line.
It was a singular phone purchase.
Thank you for those additional details. I do not see any promotions with a $200 Gift Card for an upgrade, only for New Lines. How was the promotion presented? Was this by email?
-Melissa
It was a promotion that popped up while I was in the process of ordering the phone on the site, something along the line of “make this purchase now and get this promotion deal.”
I spoke with someone through live chat during this process who then told me that I would receive further instruction in-app after purchase. Of course they weren’t able to provide me with any kind of verification.
Hi there Park02pm,Thank you for taking the time to share this feedback! We are so happy to know that Joseph was able to resolve your issue quickly and that you found the Verizon Community to be helpful in that regard.
I have the same problem also. Picked up the phone today and set everything up. What was the resolution for everyone?
Happy Monday! Being on top of your account is importance, especially if you are managing your Gift Card offers. Verizon is here to help.
You can always check out offer details, through our official deals page: https://www.verizon.com/deals/.
Sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I also have the same problem, if I could get some help redeeming the gift card
We don't want you to miss out. Could you tell us what purchase you made to qualify for the promotion? When did you make the purchase?
~Freddy
I was having the same issue. I found the info and submitted it on the Notifications page of My Verizon account. Just follow the instructions from there and it is fairly easy. The 6–8-week delivery time is a bit annoying. But otherwise. It went smoothly after i located the correct page. Hope this helps people out.
Hello,
I switched to Verizon on September 14, 2024 and I have a $200 rebate for a "Verizon Gift Card on Us". Can you please tell me what the promo code is so I can redeem this offer.
Thanks,
I would be happy to help you redeem your $200 Verizon gift card offer, Kim3479. I know I wouldn't want to leave that money on the table myself. So I can take a closer look into this and help with the redemption steps. Since I'll need account access to help review this, please be on the lookout for a private message from me.
-Joseph
I would greatly appreciate help with my promo code as well. I bought a iPhone 16pro 1/1/25 and I was givin the prompt for the gift card but I have not received any notification or anything to redeem this gift card.
Here is the solution that worked for me today.
1. Go to https://www.yourdigitalrebatecenter.com/#!/2. Enter promo code cartoffer2024 and the order date, click continue3. Enter your email address (twice), click send, and follow the rest of the stepsAt the end, Verizon will provide a tracking number for checking the status here: https://www.yourdigitalrebatecenter.com/track/
I need help with this same issue! Can someone tell me how to redeem?
We definitely want to make sure you get all the promotions you qualify for. We hate to see you are having trouble sending over a Private Message so we can help.
-Kristen
I need help redeeming my 200 dollar Verizon gift card
Thank you for reaching out to us Jojoc. We want to help in every way we can. Are you able to see the promotion on your My Verizon account?
~Ivone
How to redeem my 200 Verizon gift card
Hi Jojoc! Thanks for reaching out again. We can definately gide you through redeeming the Gift Card Promotion. When activating the service, did you receive an email with instructions or see the redemption tile on My Verizon? That is a starting pint and we will go from there.
-Deb
It's not there I looked every where for it
Hello, I am also having the same issue where I had placed the $200 gift card in my basket after reading, and have not yet seen it come through, and no evidence of it in my order history.
I had added 2 lines to my account when this was offered. Thanks for your time and patience!
Hello JonSz. We don't want you to miss out on a promotion that you qualify for and want to help you resolve this right away. We will be sending you a private message.
-Toni
Same issue here, and it's especially frustrating because it is also taking forever for my number to port over as well. Starting to feel like a lot of empty promises from Verizon.
I have the same issue
Hi cah011381! We are sorry to hear you have not received your gift card promotion. Have you been to https://www.yourdigitalrebatecenter.com/ and entered your promo code and order date?
-Dee
I am having the same issue. Applied the $200 gift card upon checkout. It’s the reason I went forward with the order. I screenshot the message that said to go to My Verizon to redeem and there is no info there. Seems shady.
Hi T-MC, I am sorry you are having issue with it not populating in you Myverizon account. Have you been to https://www.yourdigitalrebatecenter.com/ and entered your promo code and order date? If not able to complete I am sending you a private note where we can work together on this issue.
-Kaye
I am having same issue but I don't have the code yet ..I have recieved nothing about my gift card now and I've had my new service over 2 months ..please help.
Hello mslove101, thank you for starting a new service with us! We'd like to help you redeem any offer you qualify for. I will be reaching out via PM to better assist you.
-Luis
