Has anyone received the email for the 2024 NFL Suday Ticket promotion. I've upgraded to Unlimited Plus and also upgraded my phone to. Galaxy Flip 6, but no email yet.
Happy Wednesday! Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help.
For more promo details, check out this link: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/
Let us know if this helped.
~Gilbert
I have not been able to redeem my nfl Sunday ticket after being told that I would get a email in ten days.
Still no email.
I call customer support every day.
I'm on hold with them now as a matter of fact.
They refuse to honor the agreement. I actually have never met anyone who has successfully redeemed this promotion.
I have been to the store, spent countless hours on the phone. even tech support is in shock that I have not received it. They can't do anything except escalate the ticket and after doing so ten + times I assume it's escalated to it's maximum height...
I'm so upset. It reflects that I'm eligible.
It shows up on my account but I only get a error code when I go to redeem .
I will never give up.
I'll be here posting and calling and visiting the store daily.
Wish me luck.
BrettMoad, we definitely understand wanting to redeem the NFL Sunday Ticket promotion you were qualified for. This is far from the experience we want for you, and we want to make sure we do all we can to help. To better assist, we'll be sending a Private Note.
~Izzy
I moved to Verizon from T-Mobile last month specifically to take advantage of this promotion. I did everything I was supposed to do but Verizon has failed me at every turn so far. I missed the first week of the NFL because of their ineptitude.
After spending an hour at the local Verizon store (who couldn't help me) and another hour on the phone with Verizon customer service, I STILL have not yet received an activation email or activation notification in the Verizon app. I was told a "ticket" had been created and "escalated". That was almost a week ago.
The customer care agent promised a call back yesterday at 4:00 PM with an update on my status, but that didn't happen. I'm a pretty reasonable guy but this is beyond frustrating. What gives? Am I going to miss week 2?
Hello, TS51, I'm sorry to hear you haven't been able to activate the Sunday Ticket offer. So we can best assist, we will be reaching out via Private Note.
-Lauren
We signed up for home internet and were supposed to receive a free subscription to NFL Sunday ticket. I never received the sign up email and I've called Verizon 3 times now and they keep saying they've escalated the issue and I should receive the email. I just called again today and they said within 3-5 days I would receive the email. I'm now going to miss the first two weeks of the subscription due to Verizons incompetence. If this isn't resolved immediately I'm canceling my internet as well as the 4 other phone lines I have with them!
Thank you for the information. The promotion says I will receive an email to activate the offer. I have not received this email and would like to know when I will receive it. Thank you.
We'd be happy to take a look and make sure you're able to get it. If you haven't received the e-mail, please check for a tile on your My Verizon app under Make the most of your plan. Please let us know if you don't see it.
~Jesse
I recently just upgraded my phone because of the free NFL and su day ticket promotion.
After I did this I am now being told I do not get youtube tv even though the emails and promos say I do.
Is anyone eles having this problem?
Hello, I do not see the tile under Make the Most of your plan. I am only seeing a Disney bundle. Can you please help ensure I receive the NFL sunday ticket promotion. Thank you.
We want to make sure can clarify any questions you might have about your promotion. You can find all qualifying transaction from the following link: http://spr.ly/6606Yc9Hs If you have additional questions, let us know.
~Freddy
Same here, upgraded and said Sunday ticket promotion was included. Have yet to receive an email.
Hello, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
To all: I read a thread some weeks ago where someone had signed up for this promotion last football season and they couldn't ever get it to work, then YouTube automatically renewed their subscription and billed them $350! Since this promo is being run by YouTube and Google owns YouTube, I'd suggest logging into YouTube under the Google account you use to access YouTube and see if the promo is in your YouTube account somewhere, or maybe the email being mentioned by Verizon CS went into your junk/spam folder or a different email address. Also try contacting whomever it is doing support at YouTube to see if you can get a resolution. If you don't want to have to pay for next year's NFL subscription, you'll have to cancel it before the year is up or some such.
Hello can you also assist me as well? Thank you.
Have you received any updates or a resolution?
I have new phone service with a qualifying phone and plan for the Sunday ticket. I also received the email to redeem and when I click on it nothing is there to give me access to the YouTube information.
I am a new customer and have not received an email for the nfl or my $200 gift card. I purchased a new iphone 15 with unlimited ultimate and an ipad M2... why is it that i get on these forums only to find people looking for their promos/offers. I still have 15 days to return this equipment if verizon doesnt want to stick to their word on the offers. I have not received any activation email. Please someone look into this for me.
Hello, Andrewgreen64. Help is here as we absolutely want to see you get your NFL Sunday ticket. Have you gone through the redemption process for the promo? Go to your online My Verizon account, click, Make the most of your plans, select NFL Sunday Ticket redemption, claim offer. Have you completed these steps? Please see the FAQs for more info.
https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/
-Natasha
Thank you for reaching out to us on this platform. We want you to get the promotions you qualify for. To better assist, please tell us a little more. Are you using your mobile or PC to open the link and redeem? Are you signed in to My Verizon as the account owner or account manager/authorized user?
~Maria
Thank you to Verizon for fixing this. I received my NFL Sunday ticket promotion email yesterday morning. It was easy to set up by just clicking the included link then log into YouTube with my Google account and the promotion is automatically applied. Special shout out to Geo for escalating this for me!
no, i don't see this under make the most of your plans...
Thank you for the information. Have you received the confirmation email? (check inbox and spam folders)
Can you reach out to me as well?
I'm having the same problem!
Under the Quick Links section to the right, go to Knowledge Hub and look for the article on how to redeem the NFL Sunday ticket promotion. Sometimes you just don't get an email and have to use a computer to login and look for a redemption tile to click on.
It's also possible the email went to your junk/spam folder? You need to have a Google account to access YouTube TV.
Regarding missing the preseason games, according to the article, the Sunday Ticket program will not start until September 8, 2024, which I presume is the beginning of the regular season. The preseason games currently airing are not included.
If you switched carriers, hopefully you weren't assigned some other promotion instead of the NFL one if the NFL Sunday Ticket was the one you were wanting. There is also a $200 Switcher Rebate out there and if you got assigned something else, there may not be a way to get it changed.
If you signed up at a 3rd party location and not a corporate Verizon store, there's no telling what could have happened as I've heard some nightmare stories about the "authorized resellers"...
Lastly, the NFL Sunday Ticket is on Verizon for 1 year. It will automatically renew and you will be billed for subsequent subscriptions, so if you don't want extra charges next football season, make sure you cancel it after this football season ends.
This is very discouraging as I am in the same situation. Having to contact Support every day and being told to wait 24 hours for an email. And then to read that people who get the promo code are still charged, is extremely unsettling! This sounds lije false promises. Maybe we need to reach out to the Better Business Bureau.
I am in the same boat. Second year in a row of going through this.
I would love to know if any others have had successful resolutions. I have a new Unlimited Ultimate plan and phone, but the NFL ticket tile isn’t in my account, and I don’t have an email. When I tried to resolve it through the chat, I was told I needed to pay $10/month for the play+ perk so that I could have a $15 credit to buy the NFL subscription which doesn’t sound right to me.
Cozeygroccia, this is certainly not the experience we want you to have and we are concerned to learn about your ongoing issues with NFL Sunday Ticket. You shared that you have contacted us and that you would receive an email in 24 hours. Have you received any correspondence since reaching out to us?
-Andi
Happy Tuesday! Being on top of your account is crucial, especially if you are managing your NFL Sunday Ticket. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
Hi dg29. Let's work together here to address the troubles you are having with the NFL Sunday Ticket. Football season is hear and don't want you to miss the action. I will be sending you a private message, so we can chat about account specific details. Here is also helpful information that may help in the meantime.
Check out NFL Sunday Ticket from YouTube, On Us Redemption FAQs. Go to "How do I qualify for the NFL Sunday Ticket from YouTube, On Us offer?" here: https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/#qualify
When not eligible for NFL Sunday Ticket from YouTube on Verizon, you can get $100 off this season of NFL Sunday Ticket from YouTube or NFL Sunday Ticket + RedZone via Verizon +Play. No device or plan purchase necessary.
-Deb
I'm getting the runaround. I try to show the attached image that shows I was offered Sunday ticket with my upgrade and they say it's not eligible and they can't see my screenshot. Really frustrating. Wish someone could help.
No I haven't. Very frustrating. I wouldn't have upgraded.
I am having the exact same issue- got a new line/account two weeks ago and still do not have this offer on my verizon?
Thank you for reaching out ot let us know you're having trouble redeeming the offer. Have you checked your email and spam folder as well? https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming
-Melissa
I have the same issue. I upgraded to Samsung s24+. I have the appropriate Ultimate plan. I have called Verizon at least 5 times regarding this issue AND an issue with the promo $ credit for the upgrade. I have spent at least 4 hours in total on phone. Each call ends with a promise of "I submitted a request that will be reviewed and should be approved since you did meet all criteria. Please allow 5 business days for the ticket to be approved and processed". This is ridiculous ! It has been more than 2 weeks now. I also keep hearing "thank you for being a loyal customer for more than 21 years". That is about to change.
Hello, Kjhoffman, your time is valuable and we want to help make sure you receive the promotion you qualify for! So we can better assist, we will be reaching out via Private Message.
To all, if you're having trouble with the NFL Sunday Ticket promo, go to Quick Links at the right and look for Knowledge Hub. Then look for the article on how to redeem the NFL promo. Sometimes you don't get an email for whatever reason. I am not sure on this, but you may also be required to have Unlimited Ultimate (Unlimited Plus may not qualify). I'm pretty sure this article also got re-posted recently in the Announcements section of the forums. Hope that helps.
[update] The article says either Unlimited Plus or Unlimited Ultimate customers would qualify, but the fine print on Verizon's website says only Unlimited Ultimate qualifies. Now I'm confused.
HI Your Sunday Ticket offer is not legit. I have purchased a New Iphone and upgraded my plan and im now returning the new phone. No Email was ever received. I was told this is only a Samsung Device offer but this is not what is on verizons site.
Verizon: Up to $829.99 device payment or full retail purchase w/new smartphone line on Unlimited Ultimate or postpaid Unlimited Plus plan (min. $80/mo w/Auto Pay (+taxes/fees) for 36 mos) req’d. Less up to $830 trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. Smartphone trade-in must be from Apple, Samsung or Google; trade-in terms apply. NFL Sunday Ticket: Requires eligible phone purchase w/new or upgrade smartphone line on Unlimited Ultimate plan. Must redeem offer w/in 60 days of purchase (starting 7.24.24 via My Verizon & activate through YouTube), or by no later than 12.10.24, whichever is first. Verizon reserves the right to charge back the value of the annual subscription if eligibility req’s are no longer met. Cannot be combined with existing NFL Sunday Ticket subscription. Requires a Google account, a current form of payment, and is available in the U.S. + DC. Optional YouTube TV base plan subscription is not included with the offer. One offer per eligible Verizon Account. Add ’l terms and embargoes apply. Google reserves the right to make changes to this offer at any time.
There is a lack of clarity and honesty with this promotion. I filed a case with the BBB and will file with the department of consumer affairs. Thanks for nothing.
You guys want to add more to out bills and sell us products and services you dont intend to deliver. This is why your offering something to your customers that you dont fullfill. None of the customer service agents know about this offer and how its supposed to work. Different stories from different customers.
I have been on chat with support for weeks and they said they would contact me in 7 days but nothing. They can’t seem to figure out how to get me my activation time/email. This is such a misrepresentation from Verizon. I have spent hours and days on this yet nothing. So. Lose to canceling My service. I am highly disappointed in Verizon.
This is totally unacceptable . I have made multiple calls and was told by two representatives that I should be receiving this offer. Just got off the phone with a representative and was told that I shouldn’t be receiving this promotion. I need some answers or I will drop my service. I don’t appreciate lies.
Rubendj559, we want to shed some light on your questions. To view all promotion details and requirements, click here: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/ What qualifying purchase did you make for this offer?
I'm having the same issue as well, upgraded a phone on the account was promised an email within 24 hours and 2 weeks later still nothing
The Sunday ticket tile is not showing up on my Verizon " make the most of your plans" I spent hours over tge weekend talking to over 8 customer support people and was giving misinformation continually. I spent hours online and on the app and forums and this still isn't fixed. In fact one of th reps told me Verizon which has until December to make the offer available. I was told by 3 people this was escalated however the tile still isn't available. The Sunday ticket promo was 1 of 2 reasons I switched after being an AT&T customer for 30 years. If this is not resolved there is no reason for me to stay with Verizon. If this is the expected service I would rather take the loss and go back to at&t
Oh, no! We are surprised to see you in this situation. We want to make sure you take advantage of any available offers. The last thing we want is to lose your business.
For More NFL Sunday Ticket info click on this link: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/.
It finally worked. No further action from Verizon. Received new email with a new link thank you
Thank you I have Sunday ticket. But I understand that I am also supposed to have your tube tv. Which I don't seem to have. Can you please advise
Thank you for the information, and we're glad you were able to get your NFL Sunday Ticket. The YouTube TV subscription is not included in the promotion, and can be purchased separately. If you'd like to purchase it, you can find it here: https://www.verizon.com/solutions-and-services/apps/youtube-tv/
I recently received the promo offer for Sunday Ticket after upgrading my phone however after attempting to claim the offer, but ending in a loop between the Verizon homepage and log into Google. YoutubeTV is still pushing me to sign up for Sunday Ticket and on my Verizon account it states "Account Enrolled" with no options to manage. Is there any way to see what account is enrolled? I only have one gmail account and one YoutubeTV account.
Hello! We want you to get the promotions you qualify for. To better assist, tell us a little more. Are you using the app or website to redeem? Did you log in to the account owner or account manager/authorized profile to redeem the offer?
I've tried the MyVerizon app and the website and am the only account manager/authorized user on the account.
For the MyVerizon app from my phone, if I click on the link for Sunday Ticket, a pop up appears asking for me to sign in to google. When I click that, it opens a browser asking me to sign in with my user ID or verizon number. Then asks to send a notification and I approve sign in, it then takes me back to the MyVerizon App home page where I can again click on the link for Sunday Ticket. This process repeats.
For the website, I'll scroll down to make the most of your plans, click on the Sunday Ticket link to a pop up to sign in with google, I'll choose my google/YoutubeTV account, and it takes me back to my account overview homepage. I only have one google account.
I've disabled my ad blocker, switched to incognito mode, switched from Chrome to Edge browser with no luck. Same process.
If I go to Account->Services & perks overview it says that I have the Sunday ticket to manage but it doesn't allow any access.
Thanks
Thank you for the details. We want to gather some more specific details and we'll be sending you a Private Messge so we can better help.
I'm having the same issue. Verizon customer service, please reach out to me!
Were you able to get this resolved? I’ve had the same issue. And when I try my two emails i usually use it’s still nothing. I’ve contacted Google and they said that my account can’t be found but it’s on the Verizon app that I have the nfl Sunday ticket
We're here to help with your concerns. How are you trying to access the Sunday Ticket? ~Peter
i have the same issue.
Hello, I also took advantage of this promotion and have yet to receive an email or an offer on my tile? I have been chatting and texting weekly and still nothing. Is anyone able to send me a private message and help? I’m a loyal customer and look forward to a response.
Hello, Kmsnyder. Help is here as we always want to see our customers take advantage of this amazing promotion. Please tell us more. Are you an existing customer? Did you start a new line of service?
@Mazach wrote: I'm having the same issue. Verizon customer service, please reach out to me!
Hi Mazach, sorry for the wait in a reply. We were off for the Labor Day Holiday, but back in the office now Do you still need help with the NFL Sunday Ticket promo? If so, let me know what trouble you're having. Also, did you make a qualifying purchase? If so, just generally let me know what you purchased and when.
-John
Same issue here. I upgraded 2 lines over a month ago and no email. I have chatted with at least 4 agent and still no resolution. There is absolutely no reason they cant fix over chat if they see you meet the criteria. This is ridiculous.
I have had this same issue and I called the customer service line and they stated it would be resolved in 4-5 days and I’m going on a week and it’s still not fixed.
The Sunday ticket tile was not showing up on my Verizon " make the most of your plans. I had an escalation ticket created, and was told that an error occurred stating that I did not qualify...but that it would be corrected, as I clear did qualify for the promo. I never did receive the tile, but it was automatically added to my services and perks part of my account, stated "account enrolled". A manage button does not exist, I received no email, and it is not linked to my Google Account. I've talked to 3 different reps, and they have kept putting in escalation tickets, but nothing has been resolved yet. I was told today to expect an email in 5-7 days...but unfortunately, Football season starts this weekend!
The Sunday ticket promo was 1 of 2 reasons I switched after being a T-mobile customer. If this is not resolved there is no reason for me to stay with Verizon. If this is the expected service I would rather take the loss and go back to T-mobile, or somewhere more affordable like Spectrum.
I've seen many negative posts from last year regarding this redemption process. Has anybody had any success with getting their Sunday Ticket promo redemption figured out? I'm about ready to quit and jump ship.
Thank you,
I have spent about 6 hours and have contacted over 6 people regarding this issue and no one is able to help me. I took advantage of the NFL Sunday ticket promotion by upgrading my phone and switching to a better plan. I followed all qualifications for the Sunday ticket and the sales person even assured me I would qualify. It’s been over 30 days and I have not received any redemption email or any active tile on my account page.
Is anyone else having this problem? What number can I call or who can I chat with to get this resolved? I spent a lot of money to get this and the season starts Thursday but I’ll need the activation by Sunday.
Every chat, phone call, etc. just seems to connect me with a very friendly but general agent who has no idea what is going on and aren’t able to escalate this further.
Kmsnyder, we are very sorry for the issues you have encountered with the promotion. We will be sending you a private message to further assist.
How can I get help for same issue
I upgraded my existing metered plan to unlimited plus expecting to get the NFL Sunday ticket promo, but no email or notification on the app. Can you please assist?
I'm having issues as well. I upgraded my phone and received the Sunday Ticket offer. Soon after arriving home I received the email for the promotion, clicked in the redeem icon and it took me to my Verizon where the offer was posted. I clicked on it and began the process. After a few clicks I received an error message stating unable to complete at this time. Wasn't able to proceed any further and the redemption icon was gone. I've been on numerous texts with support for hours and all assured me they would take care of it. Each time I was told that I redeemed the offer and told they would resolve my issue but it was never taken care of. My account shows I am enrolled but I'm not seeing the Sunday Ticket on my YouTubeTV account. In fact I don't know how I would since I was never given the chance to connect the offer with my Google account due to my redemption process was interrupted. I sure could use some assistance in this matter.
Hello. Your time is valuable to us, and we'd like to resolve your situation as fast as possible. Please follow the steps under "using" on the link below and let us know how it goes.
We don't want you to miss out on this great deal. To redeem, you will need to log in to your My Verizon account, and go to "Make the most out of your plan" from here, you will be able to claim your offer.
Same! No email and no tile in my account. The rep told me it can take up to 60 days. That puts us into half the season. I doubt we'll see it.
Cortez123, we don't want you to miss out on your NFL Sunday Ticket promo, and we want to make sure you get it ASAP. We're sending you a Private Note so we can gather more details about what needs to be done.
I have not received my NFL Sunday ticket that I was told by 3 different agents that I do quality for. I’ve been on the phone and in a chat, bit I still have yet to receive it. The last agent I talked to said yes I qualify, but the form was not submitted and would take 5-6 days to process. My initial upgrade was done over a month ago. This run around that I’m getting from Verizon agents is wrong and aVerizon has yet to make it right. I’ve been a Verizon customer for 20 years so I am hoping they make this right.
Same exact problem. Same responses. Same results. Unreal
I doubt anything will come of it, but I'm going to file a complaint with the BBB.
I'm having exact same problem with NFL tickets and can not sign into account for 5 weeks. Talked with 16 reps and tech support and several problem ticket numbers. I can now sign in away from home wifi. I was told visit Verizon store for help. The games start this weekend, so hopefully someone will respond and correct these mishaps.
I'm having the same issue. No email or tile to redeem the free NFL Sunday Ticket offer.
We are stunned to see you are having NFL Sunday Ticket redemption problems. Our goal is to help you in the best way possible.
For more NFL Sunday Ticket info, click on this link: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/.
Hello, AndrewN808, we know it's important to be able to claim your offer for Sunday Ticket. So we can better assist, we will be reaching out via Private Message.
Hello, Hollystone. Help is here. Please share more details as we always want to see our customers take advantage of their promotion they qualify for. What service did you begin to qualify for the promotion in question?
Good day all, I've hit a wall with my problem. On Sept 1, I got a new account, phone, and plan that qualified for the NFL Sunday Ticket promotion. I was told by the sales associate that I would get this promotion but as of yet, I have never received the redemption email or the "tile" to redeem in my My Verizon account. It says that my account is enrolled but I never received anything to be able to redeem it.
I read all the support pages and instructions on what to do but it keeps saying I'll get an email or I can redeem in my My Verizon account but I have neither. I'm thinking of cancelling my line because I feel taken advantage of. I ONLY went to Verizon because of this promotion. This is very disappointing. Does anyone have any tips? Was anyone successful in getting their free NFL Sunday Ticket? Help
Hello. We want you to get the promotions you qualify for. To better assist you, tell us. When did you activate the eligible device? Have you checked the spam folder from the email registered for your account? Please take a moment to check valuable information, steps to redeem, and more on the link below:
Hi Maria, I activated on September 1 and I've been checking my Spam folder and unfortunately nothing. I checked out the link you sent and unfortunately I don't have the NFL Sunday Ticket Redemption tile but it says I'm enrolled .
Yes please help me access my NFL season ticket
Okay I'm waiting for you
Same issue. Two weeks of called to Verizon and no help
I have the same issue spent hours on the phone and no one at verizon seems to have a clue whats going on. On top of the the verizon 5g internet service that i got is garbage do its a double loss for me.
I recently purchased a qualifying phone and upgraded to one of the new plus plans to meet the requirements to get a free season of NFL Sunday Ticket. I've spoken to 5 or 6 different agents through chat on the website over the past 7 days. All have told me that I qualify and that I will be getting the perk, but then they all disconnect from chat and I never get a resolution to the problem. The NFL season starts this weekend and I still have not been able to receive the promo that I was promised when I signed up. I would either like to get the perk that I was promised or receive a refund for the cost of NFL Sunday Ticket so that I can purchase it elsewhere. I'm incredibly tired of getting the run-around from these "agents". I've been a customer with Verizon for over 17 years and I've never been treated this rudely. I'm on the verge of returning my phone, cancelling my plan and moving on to one of your competitors.
Same boat...I've chatted with something like 6 agents this week alone across 4 days, including 3 hours tonight. They all say they can fix the problem, but then they all disconnect and never fix anything.
Hey there, jmevans48, we know it's important for you to receive your offer and the last thing we would want is for you to have to continue to reach out for the same issue. So we can better assist, we will be reaching out via Private Message.
I upgraded my phone on an eligible plan/phone on August 3rd and I received the "NFL Sunday Ticket, From YouTube, On Us" promotion but have yet to receive the offer in the "make the most of your plan" tiles. It has been well over a month and every time I call in, I am told its after 30 days.
Well, it is well over 30 days now and the new season begins tomorrow, and nothing has shown up. First, I was told the 5th or 6th. Then I was told Monday or Tuesday next week (AFTER season begins). I have been a long-time customer and also just added 2 lines of service. I am beginning to wonder what Verizon's problem is. I lived up to my end of the promotion, is Verizon?
Please help.
Hello, jschwartz13, sorry to hear you've had to reach out multiple times in reference to the Sunday Ticket offer. We would like to help you out with your promotion. So we can better assist, we will be reaching out via Private Message.
I received the email to register and it didn't work. Since then I have called several times and tried and tried to get this promotion to work. It been 11 hours on the phone and chatting and nothing!!! Any help on how to watch the games tomorrow? This is the main reason we added a new phone. Im so disappointed in the customer service. No one knows what to do and no tickets are being created or escalated.
We're sorry to read that you have not gotten assistance with your offer. Are you able to see the promotion on your My Verizon account? ~Peter
Hi Peter! We were not able to use the email but after hours with customer service this finally appeared. But we still can't access or mange the account.
We are not enrolled and haven't been able to set it up with our email etc.
To any customers out there who may be experiencing the same or similar isses. I just got off the phone with a verizon agent where I was told that they will not send the email to redeem Sunday Ticket until 60 days after the activation of the phone, so for anyone getting this promotion, be aware that the season will be half over before you can actually watch games. You should also know that the same agent told me that If they give me a $350 credit on my account (the equivalent value of the Sunday Ticket Subscription, that I would be on the hook for the entire purchase price of the phone (up front). At that point, I told them as a 17 year customer that I am leaving. I'm not dealing with this kind of ridiculously poor customer service.
Hello, jmevans48, we're here to help with your Sunday Ticket concern and are awaiting a reply to our Private Message. Please let send us a reply there so we can continue to assist you.
I replied to your private message. The link was dead.
Dealing with same issue
Any luck? Having the same exact issue
I'm having the same issue. Can someone help me? I added a new line in August. Transferred in a number to that line after activating and now no offer! Help please!!
are you really stunned? see all the people that have the same problem? and its still not resolved...why???
hello? Verizon? are you listening? no one is helping us!!! still cannot access my NFL Sunday ticket. Still on the phone with customer service and tech support
We are surprised to see you are having NFL Sunday Ticket redemption problems. Our goal is to help you in the best way possible.
We want to make sure we are able to help out. Could you clarify what issue you are having exactly?
Oh, wow! We are surprised to see you in this promotional dilemma. Our goal is to aid you in the best way possible.
For more info, check out our FAQs: https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/.
Sent you a Private Messsage. Please review at your earliest convenience.
Hello Tink. Here's a great link on how to redeem the Sunday ticket: https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/ -Joe
Thank you for that information. Did you set up the Sunday Ticket feature on Youtube TV? ~Peter
We don't want you to miss out on this great deal. In order to redeem, you will need to go under "Make the most out of your plan". If you have any issues, let us know.
verizon you have been zero help. The NFL Sunday ticket shows under perks but no manage button. Several tickets, some escalated. Guess what...still not working. Your techs and customer service reps don't know how to fix the problem.
Hello Nate51. We wanted to check back with you to see if you're still experiencing the issues with your promotion. If so, please let us know.
Same here and nothing. I been a customer for 15 years but my 30 days not up for new phones. I told them if I dont hear anything by tomorrow im going to ATT.
Same issue here. I was told to wait another week (rep just didn't have a clue how to help and wanted to be done with it). My services were activated on 8/28. Tried to get Sunday Ticket working this Sunday before kickoff, but obviously got nowhere. Back to where I started, two weeks later.
I don’t know if this helps, but you have to have YoutTubeTV in order to access Sunday ticket. Sunday ticket is an add on to YouTubeTV, so you have to pay for the subscription and then Verizon gives you access to Sunday ticket after you’re apart of the subscription. Hope this helps.
I have the same problem. Upgraded my phone and my plan in early August but still no ticket. Wondering if it’s ever going to happen now that the NFL season has started.
I've been trying to get assistance on this as well. Already called several times and had chats with representatives. All they tell me is that it has been "escalted". We better get a refund or a prorated amount credited to our account since we have not been able to use NFL Sunday Ticket. We were supposed to receive the activation email around August 18th.
This is what is happening to me, did you ever get it fixed?
? Verizon? are you reading the replys? because we have all received the email, when we click on the promotion it says it has been redeemed yet no one has accpeted terms. No one has added their google account infor! There is no manage button on the perk!!! Peter, pay attention!!!
We're here to help with your concern. Do you see the offer on your My Verizon account? ~Peter
You are Stunned? I am STUNNED at how many hours I have spent on the phone and in chats with Verizon about this issue. Still with no resolution your updates on what Verizon is doing to fix this issue. On 9/6 a rep sent me a text that a ‘Fallout Form’ had been sent. It’s been 10’days and I haven’t heard anything. Look at your logs and see how many people are having this same issue!
Hello, JDB099. Help is here. Please share more details. Which device did you upgrade to? Which plan do you have?
I have called multiple times about it, have gotten the escalation ticket answer 3 diffrent times, and still nothing to be done. The last agent tried telling me that our new plan wasnt eligible, but they were the ones who didnt change the plan! I only upgraded the phone so we could get Sunday ticket. But im seeing that alot of people are having issues. They can't fix the sunday ticket issue, but anytime there is a payment issue, that gets fixed right away. 100% will be switching to a different service unless things are made right, which at this point, probably wont be. Worst customer service ever!!!
I know I would share your concern if I had a ticket lifted for the same issue 3 times and didn't have a resolution, Showmedachedda. You mentioned that you've had a few different answers as to your eligibility, and I'd like to take a fresh look into this, and make sure nothing was missed. Additionally, I can review those esclation tickets to see what response we received from them as well. I'll need account access to assist with this. Please be on the lookout for a private message from us so that I can assist.
-Joseph
We to are waiting for our activation email. I was told on September 6 that is was being escalated and I would have it in a week. That was obviously not true since it is now September 25. A straight answer and real help would be appreciated. I have wasted several hours with customer support at this point.
Did you return it. They made me phone esim so it's going to be hard to get my old phone active if I leave
you wont get it, they tell you they sent the link, but they dont.
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