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Bought new phone after rejoining verizon, now i have no service. Esim problems???

I just rejoined the Verizon network from T Mobile because I had service issues with them.

I bought a new Galaxy s24 at a verizon store and the associate helped me get it up and running and did the setup.

Before sending me on my way she said it might take a few min to get service. And she said to look into the esim option of the settings but whenever I do that it says "esim not found"

I've reached out to verizon through the chat in the app and after being disconnected twice, I was eventually told I had to go back to a verizon store or call customer care from another phone (because mine still has no service)

This has been the WORST experience getting a new phone I've ever had.

Sure hope someone can eventually help me with this Esim stuff because dealing with this has been a migraine beyond believe and makes me think I should go looking for other providers

Comments

Verizon_Support

Hello, judeyblue, we're glad to hear you've decided to come back to Verizon and want to make sure your phone is working. Are you still running into issues with getting service to your phone? If so, can you let us know what happened as far as attempting to get your phone activated when contacting Customer Service previously? You mentioned the store agent advised you may need to activate the eSIM at some point. Does your phone have a SIM card: https://www.verizon.com/support/knowledge-base-306148/?

-Lauren

judeyblue

After being in a chat with tech support for hours (getting disconnected twice) I was told I needed a physical sim

So I went back to the verizon store (they weren't remotely apologetic) and now my phone works with a physical sim card.

Why is verizon so bad with this esim technology? And shouldn't associates AT LEAST make sure the phones we pay for HAVE SERVICE before sending us out into the wilderness? I needed google maps to get home that day (since I'm new to this city)... so that was rough.

Overall, quite the warm welcome back. And I'm sorry for being snippy, this is just been a crumby experience.

SynthpopAddict

Wow, sorry to hear you had to go through all of that just to get your phone working. I've heard about iPhones having the exact same problems with eSIM activation, and newer iPhones are eSIM only. Apparently, someone in tech support has to "push through the activation", whatever that means, to get things running. Other times, it may be a provisioning or syncing issue.

I do agree that the store employee should have made sure your phone had service before you left. If nothing else, they could have contacted the Porting Department for you to make sure there wasn't some hang up with the port, as your phone was clearly in SOS mode.

Verizon_Support

We want to make sure you start off your experience on the right foot, and we're sorry to read you've been having issues with setting up your device. To better assist you, we will be sending you a private message.

~Freddy

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