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Can't set up apple one

I signed up for apple one, Netflix/max and have been able to setup Netflix/max. When I go into the verizon app and online via safari, it say click here to activate Apple One, I click on that, it takes me to a page that says to refresh and that the service is pending. I've been paying for the service for a couple of weeks and feel frustrated. Any ideas would be appreciated.

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Verizon_Support

@Ange82
wrote: I signed up for apple one, Netflix/max and have been able to setup Netflix/max. When I go into the verizon app and online via safari, it say click here to activate Apple One, I click on that, it takes me to a page that says to refresh and that the service is pending. I've been paying for the service for a couple of weeks and feel frustrated. Any ideas would be appreciated.

Ange82, I can get feeling a littled frustated trying to get your Apple One Perk up and running. I'm sorry that's been a headache there. To help out, I want to just share the steps to set that up: https://www.verizon.com/support/knowledge-base-302808/

Did you follow that process? If so, when you go to Services & Perks, then select Review All, and hit Manage on your Apple One section; are you seeing the option for 'Send Link?'

-John

Ange82

No there is no option for sending a link after I click manage. It says pending next to my phone number. Which doesn't make sense since we've already started paying for the service.

Verizon_Support

Thank you for this information. Have you tried clearing cache and cookies? ~Peter

Meowwww

I've been having the same issue all day and just irritated. I'm more irritated at Verizon and Apple reps blaming each other more than anything else. There's nothing wrong with owning up or simply saying you don't know and then trying to solve the problem. But going straight to "it's the other company's issue" is pretty messed up and just unacceptable. Blame isn't a solution at all and it's making me hesitant of staying with Verizon (on top of unrelated connectivity issues in only my zip code that my neighbors in a major city have gone to the press about multiple times the past year+) . Doesn't matter which company's fault it is at all, but the fact that I'm paying for a subscription I have no access to is not ok. Chat rep was extremely unhelpful and pretty much just had me reset my network settings, which means I'll now have to ask for multiple wifi passwords. They made a small inconvenience even worse this afternoon and I still can't stream some tunes that I'm paying for to zone out to. Verizon, do better. Your long history is the only thing at stake with all these issues. Customers are only asking for competency and respect and I don't believe that's too much to ask from a company that's had this long of a successful history.

Ange82

Just tried that, still has not worked.

Verizon_Support

Meowwww, we're sorry about the issues you've been having with your Apple One subscription. We don't want you to feel like we're trying to pass the buck, and we're going to make sure we're doing everything we can to get you the sertives your'e paying for. Please be on the lookout for a Private Message.

~Jesse

MobileGunners

This is a major issue this needs to be resolved in public because too many people are having this issue.

Verizon_Support

Hey there, MobileGunners, we're here and ready to help with your Apple One subscription. So we can better assist, we will be reaching out via Private Message.

-Lauren

CenTex2289

Running into the same issue here as well. Please help

Verizon_Support

We hate to hear you are having trouble setting up your Apple One. Sending you a Private message to help.

-Kristen

RobO_123

Same issue, I have been transferred to multiple reps with same troubleshooting steps with no resolution.

EZDANGER44

I am having the very same issue. I have 5G Home Plus internet plan, but it says that I can sign up with this plan. I don’t have mobile service plan with you guys though. Only the 5G Home Plus plan, and it never said that I had to have a mobile service plan as well.

Verizon_Support

Having your services working is always important. To clarify, did you add the perk to your line? Did you receive a confirmation for it?

~Freddy

EZDANGER44

I added the perk after I had my router installed and activated. I am never getting past the we are processing your request pending refresh page. So no, I’m never getting that activation link no matter how many times I add this perk on my account.

Kenny144

9/4/25 Same issue here. I have Apple One Individual and I have attempted to upgrade to Apple One Family. My bill estimate includes Apple One Family! But Apple thinks that I only have Apple One Individual and still shows only 50 GB cloud storage and it will not permit me to add a family member to access Apple Music. I’m at my wits end. I’ve chatted or talked to about 15-20 different Verizon .agents. Can anyone help?

Verizon_Support

Hello, Kenny144. So sorry to hear you have had so many issues with changing the perk from the individual plan to the family plan. Your time is important to us so let's ensure we get this figured out. I do want to confirm, have you completed these steps to change the perk via your Apple account?

https://support.apple.com/en-us/118448

-Natasha

nickolaas

Me too! Can anyone help???

Starfish-Prime

I am also having this problem! Currently seeing the message “It may take additional time to complete. Refresh this page for current status.” and “Refresh to update your enrollment status. You'll be able to set up your Apple One Individual shortly.” for several days now.

Any assistance from VZW support would be appreciated.

Verizon_Support

We've got your back. Sending you a Private Note now.

-Cryssie

Verizon_Support

Hello Starfish-Prime. We're sorry to hear you're having issues with you Apple One. Are you still experiencing these issues?

~Ivone

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