Trying to unlock Google Pixel 4a that I purchased unlocked an have had for years that I think a Verizon person inadvertently locked when I brought it in to be activated after I could not activate it. Spent a very long time on the chat with someone (Ai) who was more interested in selling me support plans than solving my problem . He, it, finally told me that the Google Pixel 4a did not support esims, when in fact it does. I asked him, it, if my phone could be unlocked and was given a rash of repeated suggestions about calling another number. I am very disappointed in this poor level of service and after being a customer for 19 years I am ready to ditch Verizon. Someone better send me a message very soon or I will.
