New line doesn’t show up on account and new phone doesn’t activate

Jordan1984

I purchased a new phone and added a mobile line to my Verizon account which was only home internet previously. Picked up new phone yesterday and they were supposedly porting my number over from Xfinity. When I check my account, the mobile new line nor the new iPhone 15 Pro show up under devices, but it gives me a message to setup my new phone. When I select this option it confirms I picked up my phone from the local retailer and that the porting of my number is approved. It then tells me to power cycle my phone, so I have done that several times and nothing has happened. Xfinity has canceled my plan now so my old phone is done and can’t use my new phone. Help please!

SynthpopAddict

Sorry to hear your port is stuck in limbo. I would first check with Xfinity and make sure there is no issue with your old account there which could cause them to hold your number.

Verizon's Porting Department can be reached at 888-844-7095. I don't think they work on Sundays, so you may have to wait until Monday to call them. With the iPhone 15 being eSIM only, it could be that the activation wasn't going through and someone will have to manually push through the activation to get it to work. I've heard of this happening before with the iPhone 15; not sure why eSIMs are such an issue with Verizon at times.