Pre-ordered the Pixel 9 Pro XL on 2 of my lines. I received one of them, but the other one has not shipped despite saying it would be delivered today. Anyone else having problems with their pre-order?
Mine still says that it's estimated Delivery Date is August 22 but hasn't shipped. I can't get a hold of anyone for info, when did you preorder?
Oh, wow! Getting your order is priority number one. We would love to clear thing sup.
You can always check your order status through your My Verizon app: https://www.verizon.com/support/knowledge-base-209511/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I pre-ordered on the 15th. It is still showing an estimated delivery date of 4 days ago
Happy Tuesday! Waiting for a preorder shipment can be tricky. Our goal is to clear things up.
Oh, no! We are truly sorry to see you in this Google Pixel 9 shipment dilemma. Our goal is to ensure you get clear info on its status.
You're at least the 4th or 5th rep to take a look at this and it still has gone nowhere. Does this need to be sent to another area with a different tool set to get it moving?
I called in this morning, and it sounds like there is no stock at the moment. So, we are waiting on stock from Google. That's all I needed. It would have been great if one of the previous resources I reached out to had told me this.
Waiting on my order as well. My phone was available for next day when the purchased was made. It's now 2 weeks and still no status. Verizon took my $$$...
I’m sorry to hear about the delay with your second Pixel 9 Pro XL. I’m experiencing the same issue; one of my pre-orders shipped, but the other hasn’t. It seems like some orders are getting delayed. I’d recommend checking with customer support for an update. Hopefully, it arrives soon!
We're here to help with your order. We'll be sending a private message. ~Peter
Nope. I got mine.
I'm in the same boat. Received my white one on Aug. 22 but have not received the Black one I pre-ordered. It still shows expecting to ship Aug. 22. If they would let us know it is delayed, that would relieve some anxiety. But it's over 2 weeks late now and still no communication.
We do not want to replace your excitement with anxiety dandersen82! We would be happy to check status for you. I am sending you a private message to share the order number and location code. We will find answers!
-Deb
We are here to help! Please reply to this message. Thank you! -Joe
Same here. Pre-Ordered 9 pro on 8/14, got a 9/4 estimated ship date, it's still showing ordered but not shipped yet, it's 9/10.
I'm in the same boat as some of these people. Pre-ordered pixel 9 Pro, says it's ordered, says it should have shipped 6 days ago, hasn't shipped.
We're sorry to read that you have not gotten your device. Have you gotten any other email regarding your order? ~Peter
We ordered 2 pros with shipping date of 9/4 and they still haven't shipped yet. Now we received email stating "we still haven’t received your trade-in device and time is running out. You have 30 days to return your old device once you’ve activated your new device, meaning there are now 20 days left."
Hard to activate devices we have not received.
Good morning. Are you current Verizon wireless customer? Are the devices on backorder? -Joe
I still haven't received my order yet either. Preordered the Pixel 9 Pro on 8/13, still says expected to be delivered on 9/4 but its 9/16
Seems like there is an inventory issue based on the similar replies on this post. My order was 8/20 and delivery/shipping on 9/13. No updates. It would be nice to have some sort of update. What is a realistic date I should expect to receive my Pixel 9 Pro.
Yes current customer. We pre ordered the Pixel 9 pros through Verizon and the trade-in message I included in the original message is from Verizon. Which of course is why I am posting to the Verizon forum.
@Embpl wrote: Yes current customer. We pre ordered the Pixel 9 pros through Verizon and the trade-in message I included in the original message is from Verizon. Which of course is why I am posting to the Verizon forum.
Embpl, thank you for the additional information. We understand getting the message about the trade in when you still don't have your devices can be a cause for concern. However, we don't expect you to send us devices that you are still using while waiting to receive your new phones. After you receive your new devices, we can ensure that your trade-in is anticipated after that timeframe. If you have any issues with the trade in after you receive your new phones, please let us know.
-Andi
Hello rcookie44. We hope you're doing well. We wanted to check with you to see if you have any updates about your order.
~Ivone
We want to see you have this new great device! Did you receive an email with a shipping update? Any changes on the My Verizon app? -Joe
@vzw_customer_support nope, I still have not received a single update, every time I go through support they just say you will get an email when it ships but haven't given me any reason for delay or expected timing
it is also well past the 9/12 deadline I had to trade in y old phone, so I better still get the full trade in credit when I do receive it... eventually
The only email I've received was on Aug 14 that started with : "Thanks for your trade-in submission. You’ll soon receive trade-in materials from us in the mail. Please complete the following steps within 30 days after you have activated your new device." and continued on with all the steps to send in my trade. But I have not received any shipping material. I have not received, and therefore cannot activate, my new device. Spent a very long time talking to customer service last week who eventually assured me that my phone would ship on 9/20 NOT 9/4 like what the site status still shows...guess what? It's 9/20, staus still shows ordered not shipped, esitmated delivery date: 9/4.
Thanks for that info. We would like to take a closer look at your order to ensure you receive your device. So we can better assist, we will be reaching out via Private Message.
-Lauren
Good morning. We are following up with you check if you have received a confirmation email regarding your order and tracking number. Please keep us posted.
~Maria
Still no phone. Called customer support - 3rd time. Previous 2 times they assured me it would be shipped on 9/20. This rep said that the order was canc'd on 9/15. And thw orig. ship date was 8/31. None of which matched what I had been told prior or what the My Verizon app still showed under Orders. So don't trust what the order status in the app says. Call support. Demand to talk to someone who can see the status of the order. Current solution was to cancel the orig. order and trade in, and re-do the order. Charged me again for upgrade fee and sales tax but assured me I'd get a refund for those charges from the 1st time around. Phone should arrive in 2-4 bus. days. We'll see.
For All,Here is a capsule of our current Verizon experience. What is below occurred on Friday 9/20/24.
Appalled at no notification in the email to my partner when her iPhone arrived in store regarding "you can't have this one until the second phone arrives" or that this message was not made clear to rep who set up appointment to come pick up the phone. No further updates from Verizon regarding an earlier delivery of the Pixel either!
"My partner of 32 years and I split our “tech” expenses. She is responsible for our Verizon Wireless two line account and I am responsible for our Spectrum WiFi and streaming apps.We are both getting new phones this Fall with an iPhone 15 Plus for her and a Pixel 9 Pro XL for me. No plan change and both of us with trade-ins. Simple, yes???My partner handled the whole transaction via phone with local Verizon store whose rep was fully up-to-speed and answered all of our questions leaving both of us well satisfied.Her phone arrived 9/12 and mine has not shipped and has a 11/15 delivery date which is not a problem.She called the store and made an appointment to pick up the iPhone which was in and the appointment scheduled.Arrived and met our rep who had handled the order and he proceeded to get things setup to clone the old phone and lo and behold could not do it! After five minutes of trying several workarounds he finally said the system would not allow him to do it unless both phones were in the store! He clearly was not aware of this issue/restriction. The only workaround was to cancel my portion of the order, complete her transaction, and then reorder the Pixel. Obviously this would result in an even longer delay for mine to show up so my partner and I declined. A more senior staff member (manager?....did not identify himself) came over to see what was happening and stated that what our rep was doing was all that could be done and visibly could have cared less. Her phone went back into storage awaiting the November arrival of mine. Our rep apologized somewhat but seemed more than a little dazed as to what had happen.The reason for all of the above context is that both of us go back more than a couple of decades with Verizon Wireless. At no time did either person seriously apologize for the inconvenience of needlessly driving to the store nor offer any explanation as to why their system does not flag the first phone to arrive with an explanation that the order could not be completed unless both phones were in.Is this what long term customers of Verizon Wireless should expect in 2024 or am I really missing something regarding competent customer service in 2024?Not expecting any real answers to how and why this came about but thought it would be useful “FYI” for many."
same here - ordered on 9/14 - was told in store I would have it that week. Two months later and no updates. Service just says not in stock. Joke - shouldn't tell people it's available if it's not. And was not informed it was a pre-order either
