Once AGAIN a tech was preforming service at the building where my father's condo is in West Springfield, VA. The tech was not there for a service call for my father's unit. During the course of his time working at that building, the tech DISCONNECTED my father's service (he is paid 100% & never late). This is the THIRD time in 6 years that Verizon has WRONGFULLY DISCONNECTED his service. His cell phone battery is dead, the man is 90 years old, has diabetes & a pace maker, and is WITHOUT 911 service because YOUR tech DISCONNECTED his service!
When senior citizens PAY for a service and are then DISCONNECTED from that service by an agent of the service provider, that is usually called fraud.
THREE TIMES IN SIX YEARS!
The last time was 16 months ago!
Unacceptable!
