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The phone company

I have the verizon 5g play plus plan. My bill for 2 lines started at 158 and is now 208 (in a years time) despite me making NO changes. I recently moved from New Mexico to Pennsylvania and Verizon is now USELESS. I have NO data service at my house, when I'm out I'll be lucky if I ever find 5G. Most of the time it say 2-3 bars and 4gLTE.. but even then if I'm playing a game.. it won't load, watching a movie, it says no service. I can't even use the data ! I've had 4 different "experts" try troubleshooting and waste my time. The first "expert" created a ticket then a million "experts" kept messaging me harassing me to do the SAME STUFF. After the last "expert" my ticket was marked "closed" ... no solution. I messaged back and git another "expert" who said he'd look into/create me a new ticket. Haven't heard from anyone since. I was told my the first "expert" that the service in my area hasn't recieved the "enhanced" update due to high traffic.. that's not my fault and verizon is NOT holding their end of the contract. The only "solution" anyone can give me is to upgrade and pay MORE. Please tell me there's a way out of this contract.

Comments

SynthpopAddict

Sorry to hear you have subpar service in your new location. But I thought nobody does the traditional contracts any more where you simply sign up for X years of service with someone? These days, it's all about device deals where you have to stay for X months in order to get a free phone or some such. If you aren't tied in by a device, seems to me you could change carriers whenever. Even if you do have a device deal, you can still get out of it if you're willing to pay whatever early termination fees there are, which may include immediately paying off your device. Or see if another company has a deal where they pay off your current phone. You would then have to get another phone with them, but it's one way to get out.

If all you have is LTE service currently, that would explain why you can't stream movies or play games, as those require a lot of bandwidth and good data speeds. LTE has been around for 15 years and wasn't designed for things that hog resources. I am also starting to think that those on legacy plans such as you have are getting deprioritized to those on the current plans, but if someone at Verizon told you the network is that congested where you are, not sure that buying the latest high-end plan will help you much. The towers are still only going to take so much traffic.

ForrestGreens17

I pay for 5g I just NEVER have 5g. Unfortunately I have 2 phones through them so that is something I have to figure out. I am 67% paid off on both phones. Wasn't sure if there was a way to give em back and cancel the contract. They're a nightmare to deal with.

SynthpopAddict

I feel your pain because I'm a prepaid customer and my plan also has 5G availability; I'm smack dab in the middle of a 5G UW area. But the network is also quite congested where I live, plus my residence is on the downslope of a hill, which messes up my reception. Never mind that when you don't pay much... I will say that if I go just a mile up the road, my service improves and I regularly pick up 5G there, but that's just my experience. If your service is atrocious everywhere you go, I can't blame you for wanting to switch.

If you're 2/3 way of paying off your phones, it's up to you to decide whether it's worth it to immediately pay the remaining 33% to bail. Can't give the phones back at this point - pretty sure the only exception to that is if you'd had the phones for less than 30 days, then you might have been able to return them if you pay a $50 restocking fee per device, but you're long past that mark. Again, you may want to check around and see if any other carrier is offering any deals to buy out your phone in exchange for being on a new device contract with them? Would ask the neighbors as to who they use to get a feel for how the different carriers perform locally.

Verizon_Support

Having your phone working is always important. When did this problem start? What is your ZIP code?

~Freddy

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