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Brand new apple watch won't activate cellular

Every time I try to activate cellular on my new watch I get the error below. Never had an issues connecting phones or watches in the past. Anyone having similar issues? Clearly a Verizon issue and not with Apple. Happens behind their login.

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Comments

Verizon_Support

We will be glad to help. Where did you purchase this device? Is it connected to Wi-Fi?

~Geo

Jsnesset

Mine is connected to WiFi/phone… everything works great… other than adding cellular plan. It recognizes I’m replacing my old Apple Watch, picks the correct phone number… then gives that error on the Verizon page.

PTheodore

Purchased at Apple store and connected to wifi. Old watch was disconnected from cell plan when I erased it. Very frustrating.

LAM69

Any success? Experiencing the same issue

laneadam

I have the same issue and waited on hold with Verizon for 30min before getting disconnected

PTheodore

None. And sick of waiting on hold. Never had any issue with Apple. This is all Verizon.

Jadd315

Its a known issue. Something where verizon hasn’t recorded the apple watchs IDs in their system

Gva83

Did anyone find a solution?

Lnweaver

Same issue. More than 12 hours and 14 reps and no resolution today.

Verizon_Support

Thank you for this information. Do you currently have a smartwatch line on your account? ~Peter

Verizon_Support

We get it, activations can be challenging at times and cause frustration. Let's start with this iWatch activation guide. Apple Watch - Set Up Cellular Service: https://www.verizon.com/support/knowledge-base-215386/

Let us know if you have further questions and/or need assistance.

-Deb

Verizon_Support

We are here to help. Here's a great link that will walk you through activation?: https://www.verizon.com/support/knowledge-base-215386/?_gl=1*im3151*_ga*MTMyMTcxNjEyNS4xNzI3MTgwNDUw*_ga_12R1DX1LX7*MTcyNzE4MDQ1MC4xLjAuMTcyNzE4MDQ1MC42MC4wLjA. -Joe

Verizon_Support

Hello. We are here to help. To better assist, please tell us. What is going on? How can we be of assistance?

~Maria

Verizon_Support

We want to make sure your new device is up and running. Was this for an upgrade or new line of service? What happens when you try to set up the watch?

~Freddy

Dadpool

I’m getting this same issue today, was there a solution?

Verizon_Support

@Dadpool
wrote: I’m getting this same issue today, was there a solution?

Dadpool (hope you made it through end of the recent film), sorry you're having some trouble there with the Apple Watch. Are you still having trouble with that? One thing I'd want to just check, is that a device you bought from VZ or a Watch purchased directly from Apple?

-John

Dadpool

It was a replacement device sent directly from Apple.

Verizon_Support

Thank you for these details. We will be glad to help you get your device activated. We sent a Private Message to assist you.

~Geo

Mam9317

I cannot stress enough how much this article helped me: https://discussions.apple.com/thread/253756707?sortBy=rank. I talked to SIX TECHS until I found this article and had to literally beg and plead to get a senior advisor to help and they were able to register the IMEI number. Verizon - your techs need trained on this!!! You are losing business because people are giving up!!

solinym

I'm having the same issue. The Verizon activation in Apple Watch app spawns a webkit browser that's not safari, and it then asks me to log in using a prepopulated phone number - my phone number - which is not the primary number on the account. Somehow my jetpack is the primary number on the account.

Half the time, the 2FA push notification to the MyVerizon app leads to it saying the request is expired. Half of the time I go back to the webkit browser and it hangs indefinitely waiting for a webhook backend call from the 2FA mechanism. Now my account is locked.

Verizon_Support

We are sorry for the issues you're having with your account solinym. We will send you a private message to try and further assist.

~Ivone

solinym

Also, this part is Apple's fault, but if the browser hangs in a JS loop, the entire watch app needs to be killed and restarted to be able to re-enter the cellular setup section. Otherwise the menu entry to spawn the webkit browser just won't work, because one is already running I guess.

solinym

Just following up that after it forced a password reset - which jumped from the WebKit captive browser to the MyVerizon app - I was actually able to log in. So, that's an option. Perhaps the 2FA webhooks were just slow today because someone was DDoSing them.

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