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Verizon compatible tablet not compatible with Verizon

yfrank14

Samsung tablet bought on Amazon.

They said it would only work on Verizon .

It came with a Verizon SIM card and Verizon software and a Verizon logo that loads on start up.

Verizon will not let me activate it because it is not compatible with Verizon.

Does anyone know how I can get Verizon to accept thier own SIM card, or why a person who deceives you and makes you belive you are buying something you are not ( they said the word describing such a person is a bad word) on Amazon would go to all the trouble of installing the Verizon SIM card and software?

Comments

Verizon_Support

Oh, no! We are sad to see you are having Verizon device activation issues. Our goal is to aid you in the best way possible.

What exactly happens when you attempt to activate the tablet? What is the device make/model?

~Gilbert

SynthpopAddict

To answer your questions:

Have you tried to put a new Verizon SIM card into the tablet to see if that works? I suspect the original owner did not remove their SIM card when they sold the device to the retailer, and therefore that old SIM is tied to that person's account which they have disconnected.
If installing a brand new Verizon SIM card fails to work, then you have a bigger problem: The device is probably blacklisted, and only the original owner can request a blacklist removal, which would mean you've been burned. If this is so, you need to get a refund from the seller. If they won't cooperate, file a complaint with Amazon directly, as Amazon has pretty good customer service and if nothing else, you can report the seller to them. With so many 3rd party sellers using Amazon, unfortunately there's got to be some who aren't that great. And not everybody goes to the trouble of checking all of a device's past history to make sure no skeletons are hanging in the closet, so to speak.
A device which boots up with a carrier logo is a "carrier version" of said device. Carrier versions are made at the manufacturing factory or possibly at some undisclosed location(s) a carrier would be using to build carrier version devices; I do not actually know, but it's not something that can be done anywhere. The seller at Amazon did not have anything to do with this.
Re: the Verizon rep's question about your tablet's model - if the tablet is very old, it may no longer be supported on Verizon. I don't know how long Samsung has been making tablets, but generally, any electronic device more than 5 years old is considered obsolete and whether or not it still works on current wireless technology is hit or miss.

yfrank14

Galaxy tab S9 + 5G

When it tries to automatically activate it says it is unable to activate.

When I tried to activate through MY Verizon it said the tablet was not compatible.

When I removed the SIM card and tried to download an E SIM, it said there were no E SIM's available.

yfrank14

I didn't try a new SIM card because I removed the SIM card and tried to download an E SIM.

I do not see how the SIM card can be the problem because Verizon said the tablet was not compatible when I manually entered the IMEI.

So far, the refund is not a problem. They approved it and are waiting to get the tablet back from me.

@SynthpopAddict
wrote:
To answer your questions:
Have you tried to put a new Verizon SIM card into the tablet to see if that works? I suspect the original owner did not remove their SIM card when they sold the device to the retailer, and therefore that old SIM is tied to that person's account which they have disconnected.
If installing a brand new Verizon SIM card fails to work, then you have a bigger problem: The device is probably blacklisted, and only the original owner can request a blacklist removal, which would mean you've been burned. If this is so, you need to get a refund from the seller. If they won't cooperate, file a complaint with Amazon directly, as Amazon has pretty good customer service and if nothing else, you can report the seller to them. With so many 3rd party sellers using Amazon, unfortunately there's got to be some who aren't that great. And not everybody goes to the trouble of checking all of a device's past history to make sure no skeletons are hanging in the closet, so to speak.
A device which boots up with a carrier logo is a "carrier version" of said device. Carrier versions are made at the manufacturing factory or possibly at some undisclosed location(s) a carrier would be using to build carrier version devices; I do not actually know, but it's not something that can be done anywhere. The seller at Amazon did not have anything to do with this.
Re: the Verizon rep's question about your tablet's model - if the tablet is very old, it may no longer be supported on Verizon. I don't know how long Samsung has been making tablets, but generally, any electronic device more than 5 years old is considered obsolete and whether or not it still works on current wireless technology is hit or miss.

SynthpopAddict

Well, it's good that Amazon will take the tablet back. I did some more digging around, and the Galaxy S9 tablet comes with a pre-installed SIM card in it according to Verizon's website. Why it was failing to activate, couldn't tell you. If you do get a replacement and the same thing happens, it may be that the activation has to be manually done by someone at Verizon to get it to register in the system. I've previously heard of eSIM-only devices having activation issues because there's something in the system not necessarily recognizing an eSIM or some such, but as complex as modern "smart" devices are becoming, technical issues somewhere are bound to arise.

yfrank14

Thanks.

Verizon reps have been contacting me by private message and they first thought it was because I needed a new line because I was trying to use it on my existing cell line. I tried a new line set up and it still said the device was not compatible.

Amazon had the same tablet for different carriers, so it is possible that somebody at the factory mixed up the tablets and loaded the Verizon SIM and software into the wrong tablet.

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