I need to report a serious dead zone in the Hyde Park/Kenwood neighborhoods of Chicago. This is a combination residential and commercial area. The problem has existed for over 6 months and I have repeatedly raised the issue to no avail. Please help.
Thank you for reporting this issue to us, Saclayton5. So that we can better understand the experience in that area, can you share with us what happens when attempting to use your device in this area? Do others experience issues in this area as well? Do the issues occur everywhere in this area or only indoors/certain locations? Any additional information you can provide for us is helpful.
-Andi
It is throughout the area. Everyone I have spoken to with Verizon experiences the same thing, one bar. It extends 4 city blocks in all directions., sometimes more. If my internet service is down, I am unable to do anything because I cannot access a strong enough signal to use cellular data. I have to drive to a parking lot at 54th and Lake Park to get a signal. That is 7 city blocks from my home.
When can I expect a response?
Did you see the response to your questions?
We are here to help with your service. To better assist, please tell us a little more. What services are impacted? Do you have issues indoors or outdoors? What model is your cell phone and is the software up to date?
~Maria
The issue is not with my phone. I have two phones that are different models (personal and work). My wife has 2 phones (iPhone and Android). There is no cell signal indoor or outside. It affects voice and data.
I don’t believe there has been a resolution to this issue as I too have the same problem. I think the resolution may be to switch carriers at this point. Verizon does not appear willing to update their infrastructure in the city or near the lakefront to address this
We are sorry to learn you are experiencing the same concerns. We'd love to get to the bottom of this and work toward a resolution. Please keep an eye out for a Private Message from us so we can assist you further. -Kristen
I have the SAME issue. Every time I drive by on lake shore from 63rd to 67th I only have one bar and absolutely no data. Navigation or any music app on CarPlay goes down because there is no service in this area.
Hello ray1527, do you experience this at any other location or is this the only area that your signal drops?
-Joe
I only experience this in the area around my home. The problem is so persistent, I am seriously considering switching to T-Mobile. My friends and neighbors with T-Mobile have a consistently strong 5G signal.
We never want our customers to be without the services we know they rely on everyday. We will send you a private message again so we can get some addtional information needed to assist further.
-Toni
