Need a Verizon supervisor

Misscarolynh

I’ve called 8 times now to resolve an issue and have cumulatively spent more than 5 hours in this issue. Each time I’ve called I’ve been assured it has been handled.

Guess what? Hasn’t been.

I am at my wits end. Does this mean I just need to file a complaint with the FCC to get this resolved?

Verizon_Support

I know how valuable your time is, and I know that if our roles were reversed I would not want to spend much more of it seeking a resolution, Misscarolynh. I am here to help. Can you tell me more about what has you reaching out for help that remains unresolved?

-Joseph