Last year we added my son to our cell plan. He got my husband's old Samsung S10. I have an S21 and my husband got an S23. My son always has a good signal and fast data. My husband and I always have a poor signal and slow data speeds (even when we have 3-4 bars). We were going to switch to a different carrier when we added my son, but decided to stay with Verizon and pay almost twice as much because I drive out in rural areas and I always had excellent service. I was afraid to switch to another carrier and not have as good of service. But since we added my son to the plan, I have poor service in most places. At home, I often have to go outside for phone calls for a consistent signal and I can literally see the Verizon tower about 1/2 mile away, unobstructed from my house. I'm so disappointed. I've been a Verizon customer for around 20 years. We only have 4G in my area.
Why is our service bad on our newer phones? We both have to use battery saver mode to get through the day, but even when I turn that off, it doesn't affect service. I wish we had switched to another company and didn't commit to my husband's s23, which he hates. Do we need to just pay it off and switch to another conpany? Can Verizon actually do anything about this?
