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Charges to speak to an agent

They charged me $10 to speak to agent to activate Lifeline. They charged me $10 for a payment arrangement! I am a disabled senior living on a fixed income. I'm also a former paralegal of 30 years. DO NOT MESS WITH ME! Filing complaints with the Federal Trade Commission and Federal Communications Commission!

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DeeJo49

I have filed an FCC Complaint today over these charges.

DeeJo49

Over the $10 "Agent Fee" charge that was not disclosed, the "payment arrangement" fees not disclosed, and not removing charges (Disney+) after free period. after asking to stop. Think they intentionally make you chat FOR OVER AN HOUR with the Philippines about billing issues. So tired of being messed with, but I have the time (since I'm permanently disabled) to file the complaints. THIS IS ANTI-TRUST VIOLATIONS! FTC IS NEXT!

VZ_jenn

Hi DeeJo49, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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