Customer service has gone down hill so much. I've been with Verizon for I think like 18 years now. Ever since they outsourced their customer service, I have had so many issues. My problem right now is, when trading in my last phone, they told me the trade in would be X amount with the current promotion, when they received it, although it was in perfect condition, they decided to give me significantly less for my trade in. When I contacted them, they ended up saying they made a mistake and I would get a refund for the 294 dollar discrepancy. Then they gave me a month where they didn't charge me, so great, we're square. Then like three months later, they hit me with a bill over 600 dollars to take that money back once again. I have contacted Verizon five or six times over this matter and have been promised a refund every single time and have never received it. This has been a battle for months. T-Mobile is looking like a better option for my family plan at this point. I'm so sick of it. I've paid so much money over the years, and they can't even make this mistake right. It's really sad to be loyal to a company for so long, only for them to not care at all.
