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WiFi Calling - people can't hear me

Ok, after reading dozens of forum questions related to this, no one has seemed to find a solution other than leaving Verizon and going to ATT (I'm close!). I want to try get this to work.

Has anyone found a good fix? One guy said put plane in Airplane mode, then connect to WiFi. I will be trying this when I'm home as I'm traveling now.

For anyone at Verizon reading this:

I can hear people perfectly 100% of the time.

After 5 seconds or 10 minutes (no set length of time) I either sound like a robot to them or I cut out completely. I can hear them saying hello, hello, until they or I hang up.

My house has terrible cell coverage, please add a tower. WiFi calling worked flawlessly for 2 years. Out of the blue, boom. Issues.

I had my ISP do everything they could to help. New fiber to my house, new upgraded modem/router (business grade) and trouble shooted as much as they could.

I upgraded from iPhone 13 to a 15 hoping that would fix it. Literally first call made it cut out 10 second in. Wanted to throw my phone through the window.

From the many articles I've read, this is a Verizon issue. Please fix or I'll be leaving. I work from home, can't be leaving my house to make important calls.

Comments

SynthpopAddict

What you're describing is caused by poor signal strength on cellular service. If you work from home and it's where you use your phone the majority of the time, then switching carriers may be the best option. All the big guys will allow you to trial their service if you haven't been a customer in the past 90 days and your phone is eSIM capable and unlocked, so if you're able to test drive someone else's network, couldn't hurt.

As for WiFi calling, have you or your ISP checked that the WiFi is in the 2.4 GHz range? This is important because if the WiFi is in 5 GHz or something else, then WiFi calling on a Verizon phone at least doesn't work based upon another thread I read where someone else was having problems with WiFi calling not working and that was their solution. To make sure your phone is not using cellular service, you'd have to try enabling airplane mode or shutting off cellular data.

P.S. - Have you tried changing the network band on your iPhone to "LTE" so the phone only uses LTE and not 5G, to see if that improves your call quality at all? The older LTE technology is better at traveling further and is better at getting through walls than 5G.

SwingnHair

Thanks for the reply. We have tried both 5g and 2.4 separately. This is strictly on wifi calling, the fix proposed to me was to turn off my cell tower when connected to the WiFi to eliminate it from jumping back and forth. I am religious about doing that now. I have done airplane mode as well, to ensure I'm only connected to WiFi. Still having issues. Like I mentioned before, I upgraded phones with the same issue. Recently I went from my Fiber provider to Spectrum to see if that was the issue. First phone call went well, I was exited that it was fixed. Second phone call, exactly the same. Within 10 seconds they couldn't hear me, but I could hear them flawlessly. I can be sitting in a chair 2 feet from my modem/router and have this happen. Strangely enough, when I'm calling a landline, never a problem. I can talk to landlines for an hour and never happens. Only when I'm talking to others on cell phones. Now, one would quickly say it's them. Not a chance. I work from home, so I'm often talking to the same people. I'll walk half way down my block where I get more bars and we can talk for 30 minutes. Back on my WiFi, cuts out again 10 seconds or 10 minutes. No pattern to rely on. Very frustrating. People in other threads all over the internet explain this exact issue that I have.

Verizon_Support

We're sorry to read that you are having issues with your calls. Could you tell us if this only happens to your device? When did this issue start?

~Freddy

SwingnHair

Only on my iPhone. Started 6 months ago or so.

SynthpopAddict

This is a technical thread describing a potential cause:

https://community.verizon.com/t5/Apple/Wifi-Calling-Issue-on-IPv6/td-p/1803522

cmattau90

Has Verizon come up with a solution to this yet? For a while now, I’ve had the exact same problem: I can hear the other person but they can’t hear me or I break up, like the call is dropping packets. I have an iPhone 14 Pro Max and my WiFi signal is strong. OS up to date, reset my network connections, verified WiFi calling is on, tried turning 5G off and on, etc. Cell service at my home is weak, bouncing between 1 - 3 bars.

I’ve now resorted to running an automation to turn Airplane Mode on when I join my home WiFi and turning it off when I leave. This mostly works, but sometimes I get a message that I can’t make calls while in Airplane Mode and have to turn it off or restart the phone.

Verizon_Support

Hi there! Sorry to hear about your service issues. We are happy to take a deeper look at this with you. I sent you a private message to get started.

-Nikki

SwingnHair

Only solution for me is putting it on Airplane mode when I’m on the WiFi. Works perfect, but annoying.

bpajax

I have this same issue. I called Verizon tech support and they said they would look into it, but I've heard nothing back.

EmilyDiana90

Does anyone know if this has been fixed? I’ve been having the same exact issue and it’s beyond frustrating!!

Verizon_Support

We are sorry to hear that you have had issues with your wifi calling. Is this happening on all wifi calls? -Dee

SwingnHair

When you're on wifi calling also be on airplane mode. Found out the cell tower keeps interfering. On airplane mode I'm 100% perfect.

Verizon_Support

SwingnHair

I will be PM so we look into your account and get this issue fix for you.~Jorge

Sanchezam

The symptoms mentioned above are consistent with an ongoing problem Verizon has with WiFi calling. You can try disabling IPv6 on your router to see if that helps. it has helped others as a temporary workaround.

More info here: https://community.verizon.com/t5/Apple/Wifi-Calling-Issue-on-IPv6/td-p/1803522

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