There’s a new tower near us that was put up over a year ago and still is not turned on. (Verizon confirmed this) How can I find out why there’s a delay? Our sub had had poor service for years despite being in a highly populated suburb of a major city. The rep from Verizon I spoke with also confirmed our neighborhood poor service and could not find a reason for it. We consistently have call that don’t connect or get voicemails hours after they’re left and it’s becoming a problem.