I have spent all day in the Verizon store and on the phone with customer service trying to fix a bunch of problems with my trade-in promotion, but there was one thing nobody has been able to help me with, and maybe I can get some help here. I see a whole bunch of trade-in issues in the discussion boards, so I guess I'm not alone in this.
My wife went in to trade in her iPhone 13 Pro max back on September 24 I believe. She was told by the clerk there that her device would not be eligible because it had a cracked lens. When I went in to do my trade in Monday, they said she should have been able to trade it in, and everyone I have spoken to since has told me the same thing. I had two people tell me it was too late because it was more than 30 days, but I feel like someone should be able to make an exception based on bad information and the fact that we are really long time customers. We even upgraded to the required plan even though that is more expensive than the one she had. I spoke with someone on the phone who told me they would look into it and call me back in an hour, but of course that did not happen .
I would really appreciate it if someone could help us out with this. If any other customers have run into this issue, I would love to hear from you too.
