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Still being charged for cancelled service

Can anyone help me ?

I was a Verizon customer, but moved out of the country so needed to cancel.

sent equipment back and cancelled at end of aug- I am STILL being charged despite having cancelled- and now they are saying they never received my equipment so will be charging me another $175!

I have tried MULTIPLE times to fix this issue, I have screen shots of customer service chats which state its returned and cancelled, and the UPS receipt for the returned router. Yet they are still taking $90 per month for a service I DO NOT HAVE!

can't even log in any more as the account number/zip code says invalid?

I AM SURE THEY DO THIS ON PURPOSE TO MAKE PEOPLE JUST GIVE UP AND TAKE YOUR MONEY!!

Who can I Email to help me?

Many thanks

Comments

Verizon_Support

Hey there, FLUFFY11, thanks for reaching out about your account charges. We can take a closer look at your return. So we can better assist, we will be reaching out via Private Message.

-Lauren

FLUFFY11

was not rectified after private messages, how do I reach out to the bios team specifically as you suggested??

[Deleted User]

Hi @FLUFFY11
,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you

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