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Charged for Device Returned

I upgraded to the iPhone 16 pro max and traded in my iPhone 14 Pro Max. After 1 or 2 normal bill cycles I just got charged the full amount on a phone I didn’t keep and no longer have. Tracking confirmed it was received. I’ve never had this problem before in the 5-10 years of doing this. Has anyone else experienced this?

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Verizon_Support

Happy Wednesday! Being on top of your account is crucial, especially if you are managing you equipment. Verizon is here to help.

We want to be on the same page. You are getting charged not returning the Apple iPhone 14 Pro Max, correct? Was this a trade-in or early upgrade return?

~Gilbert

CMurany98

Hi Gilbert.
Yes I was charged for not returning the iPhone 14 Max Pro. Which I did and UPS tracking confirms this. I paid the early upgrade fee and returned the device. I then was charged for the remaining device amount also on the last bill. If I knew I had to pay the full device amount I would of kept device

Verizon_Support

Hello, we're sorry to learn you're having issues with your device return. We will be sending you a private message to further assist

~Ivone

Sylvia97

Yes! I am currently struggling with this issue. I've had 2 people tell me it was received and now someone telling me it wasn't. I will not be paying this charge. I even turned off auto pay until this is resolved.

Verizon_Support

We're here to help with your concern. When did you return the device? ~Peter

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